I booked a runway view room and enjoyed some down time just watching the airport activities. Had 2 great nights sleep on a very comfortable bed. The staff were in all cases friendly and helpful. Must also recommend The Pheasant pub nearby for great food (and very generous servings) and drink.

Only 2 minor observations. Although the rooms are well spundproofed from the outside, there is the unavoidable background noise from doors and corridors. Not an annoyance as such, but earplugs recommended for light sleepers. Avoid the expensive paid shuttle service (nearly 7gbp as I write this) and get one of the local buses from the central bus terminal, which stop opposite

Location, well designed stylish clean room and bed, good sound isolation. And as usual unbelievably amazing breakfast!!! Second time staying in this hotel - it's really very comfortable staying in all aspects - well done ✔️ recommended!

Almost never say this.. but actually it was nothing I didn't like.

Good location for catching an early morning flight etc. It’s takes around 10-15 minutes to airport . Hotel has a bus which runs every 15 minutes and cost £6. Very easy.

Good location ,Nice size room and excellent breakfast

Avoid Hotel Taxi service ( order a black cab ) as a official Black cab from the airport charged me 8 pounds to get to the hotel and the hotel taxi service was a crazy 25 pounds for 5 minute trip

Not enough information on the bus shuttle

Excellent location with nice views of the runways.

The staff are all lovely and work hard to offer excellent service. Unfortunately, there are not enough staff in the restaurant for breakfast, and we had to ask for coffee three times, and dirty plates are not cleared away. Not the staffs fault, just need more of them. A manager did appear but not keen to help! We love the hotel, but I just can not understand the soap policy. Shower Gel and Shampoo in position for a shower, but when having a bath, I had to stand up to get gel to wash myself. Plus, there is no soap dispenser near the sink, so you have to lean over to the shower gel. Barmy!. Hence a 9 rather than a 10.

No fuss bus from airport to hotel doorstep. The room and facilities were excellent. enjoyed the buffet breakfast the chef cooking fresh omelettes and fresh fried eggs and all the other breakfast items.

The prices for in room dining were too expensive. did not check out restaurant prices. had to seek evening meals elsewhere

Another great 3 night stay at my favourite Heathrow hotel with a runway view watching the planes land right in front of me. A nice cozy room with a comfy bed and a great breakfast 🍳 in the morning 😆

Nothing 👍

Location was great! We got a room facing the airport and we could see planes landing and taking off. Staff were friendly and helpful. We got a free upgrade but the room was quite a distance from the elevator. As my husband can't walk that far, they moved us to a room closer to the elevator. Very good breakfast spread. The hotel has a very good restaurant and a bar. Good size room and bed was extremely comfy. They also gave us a late check-out till 1pm FOC. The shuttle bus took us directly to our terminal.

Nothing at all.

We booked this hotel for an overnight stay before returning home and its proximity to the airport was very important. The room was modern with a good bathroom and was spacious enough for one night.