The view was lovely when sat near a window in the restaurant, bar or outside. The spa was lovely just not many beds/chairs out side. The cleanliness of the hotel was exceptional.

The view from our room, for the price we paid we were overlooking the roof which was disappointing especially when I upgraded a few weeks before our stay and all we got was a bigger bed.

Loved the location, it was nice & peaceful

I didn't like the amount of noise from other guest's in hotel corridor outside rooms in main building. They need signs in rooms to respect other guest's & possibly install soft closing doors on rooms.

all of it . room with a lake view , milk in the fridge , breakfast but ran out of salmon first 2 days . Fillet steak was the best

we felt i bit mislead by how the SPA was portrayed when we booked . We believed that use of the pool and one SPA treatment was complimentary but found with our room it was not . i don't think that was clear . We were never going to pay £35 each to use the pool which is disappointing . We were on our Honeymoon and had choosen the Hotel because Derwent is our Favourite Lake . I asked for a quiet table in the restaurant because we are newly weds but got placed in the middle of the restaurant . i requested this by email in advance .

Room was stunning View was stunning SPA was gorgeous but seemed pricey for just two hours Rules of no phones in spa but everyone had phones lol Didn’t like the idea of everyone getting out the spa rushing , had to wait to use changing rooms Pool had such a good view Some of the steam rooms didn’t smell great- The first two smelt just damp not scented but like stagnant water Breakfast was yummy Drinks reasonably priced Free Elemis moisturisers and cleansers on a stand , everyone used Spa best part of stay , the surroundings are breathtaking. Had a few glasses of Prosecco at the bar in the spa, reasonably priced and lovely staff

Check in was late in the day- felt like a short stay not a full one 1pm check in would be better Hotel stunning, MIZU over priced. Limited menu. Wish we’d booked the brasserie. Paid 30 pounds for a ramen bowl and it was tasteless. Ended up getting a takeaway after. Prices where 36-50 per meal per person- too excessive for lack of flavour in dishes Room service was an additional five pound per order which seemed extreme Massages where charged at 95.00 where the same elsewhere is half the price Bit weird that different customers are given different colour robes - but I get it

Amazing venue and spa facilities were great! Will be a long lasting memory being a tad tipsy in that gorgeous pool! Such a lovely atmosphere! AND how could I forget…we got a FREE upgrade to a stunning suite above the pool - we honestly could not be more grateful. Thank you so much!!!! We will 100% be back!

Had the salmon and eggs for breakfast, served on a hot plate however the salmon was due to be served cold. The hot plate mad the salmon half cooked which left a horrid consistency - literally the only complaint of the weekend. Sounds ridiculous but it was the only thing I could fault.

Wonderful location and views, providing a touch of luxury. We had a lovely view from our room, which was clean and comfy and provided a coffee machine. The hotel itself is set against a waterfall and has a wonderful spa, which is a must.

I think for the price of the accommodation spa access should be cheaper for guests, or at least include 1 drink. Reference to confirm the spa was a little rude - TWAT5. Reception staff could have been more accommodating, they make you feel as though you have disturbed their break when coming out to the desk, upon cancelling a restaurant reservation the lady hung up the call.

Lovely location and facilities

Having to pay extra to use the spa. Thought it should be included within the stay.

Beautiful hotel, lovely decor. Bar area is lovely and nice lounge areas to sit and relax. Room was spacious and comfortable bed. Everywhere was spotlessly clean. Spa was lovely and everywhere had great views of the lake.

The shower in our room didn’t work properly if you wanted a hot shower it only dripped out. Went to report it but no one was at reception. Told reception when leaving and they said maybe it was because everyone was using the showers at the same time but this wasn’t the case as the pressure was fine. We ate in the Brassiere one night food was ok. Dining area is lovely but changing the lighting would make it more relaxing, it felt like sitting in a canteen which was a shame. Spa was lovely but think it should be free for guests.

The beds were incredibly comfy & we had a lovely view of the spa & outdoor pool. There was plenty of hot water & the heating was needed as it was very cold outside. Our first meal at Mizu was excellent; very attentive staff, an interesting menu and a relaxing ambience but not too quiet. Bar prices were similar to local pubs.

Breakfast was nearly cold on our first morning & the mistakes with the ordering were ridiculous. I asked for smoked salmon & scrambled eggs with a slice of lemon on the side. ‘You want bread on the side?’ asked the waitress. I repeated my order & 10 minutes later was presented with a plate of smoked salmon - nothing else. I am still nonplussed. On day 2 my husband’s porridge was inedible but my full English was actually hot. Let’s not mention the avocado on toast on day 3… On our last morning we cut our losses & ate in Keswick. we didn’t manage to find a decent cup of coffee the whole time we were there - cold, weak & unpleasant. I know there are staffing issues the 2nd week of January, and we were on a reduced price deal, but a decent breakfast should still be available.

Like always - beautiful hotel in amazing , breathtaking surroundings. Our rooms were decorated beautifully, you got everything in what you need. Mizu restaurant- OMG so delicious. Spa so relaxing, quiet - fantastic.

We were charged twice for our rooms - hopefully this problem is solved now . I contacted hotel few times to not to put a dog belongings into our room as our dog passed away and we didn’t want anything to make us upset- dog bed was in our room on our arrival. 😭. One waitress in breakfast restaurant very grumpy every morning.