Reception staff polite and helpful. Room not cluttered. Very quiet- couldn’t hear anything outside of the room.

A few black spots in the shower. Not much room for personal items in the shower. In room heating gave us both the sniffles. Breakfast was probably the worst we’ve had in any hotel stay- lots of variety but hot food tasteless. Lacked quality considering the price. Cold waffles. Pale sausages. No extras- dressing gown, slippers, water which were offered at other places we’ve been to at a similar price point in Central London.

Everything was as good as the previous times we have stayed but to rate as perfection can cause complacency by removing the goal of improvement. We entertained guests in restaurant on Saturday night and got very good feedback!!

The breakfast could have been warmer together with the plates. There was a logjam at the toaster which was completely inefficient needing at least two passes to little more than warm the bread. Batches of “domestict” toasters that they had at the Antoinet were better but I must prefer waitress (oops sorry must respect the alter of wokism )served toast and beverages at buffet breakfast.

I loved the location. Kingston is a very nice town and I enjoyed visiting Richmond deer park and the Hampton Court Palace. Very convenient to restaurants, shopping, and entertainment as well as London proper. We purchased the London Transit, day Travel Card for 16# and rode the train to Waterloo station which provided access to all of London via Underground at no additional charge. Train access is also simple to both LGW and Heathrow. The Hawkers Brasserie restaurant at the hotel was very good and seemed to do a large % of take out food deliveries, which confirmed our assessment of the quality. I would definitely stay here again on my next visit to London.

Heating system could not keep up with the demand from the near freezing temperatures during our visit, but the staff provided supplemental space heaters to assist with the situation.

We were so glad we stayed at this hotel rather than an airport hotel so we were able to visit with our daughter longer before heading home. Our room was comfortable and the staff person who checked us in was warm and welcoming. I was so happy she mentioned the restaurant. The additional price for breakfast was well worth it; there were plenty of options with warm plates to choose from.

Next time, I will ask for a room on the other side because I could hear noise from the street especially loud motorcycles; I am a light sleeper so I do like a very quiet room. Please offer gluten free bread or gluten free pastries for the breakfast choices. :) Most of the staff were friendly and warm but one was a bit odd when I checked out and let a staff person know that we really enjoyed the breakfast, the other staff person who was standing nearby gave me an odd look and almost rolled her eyes. That was a strange attitude.

very comfortable, quiet rooms. exceptionally nice and helpful staff throughout. Kudos to Archie and the restaurant team. Very good food and service. Very helpful Reception staff! Great location too. 5 min walk to Kingston Rail Station (direct to Waterloo and Vauxhall). 6 min walk to Cromwell Road Bus Station (which has excellent signage and wait areas). plenty of shopping opportunities and River walk with many restaurant and pub options, plus walking paths. Easy to get to Hampton Court Palace by the 411 bus line.

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Staff were great, friendly, and polite. The hotel throughout was very clean, including the restaurant. The location is excellent for town and the transport links. Air conditioning is a great addition with recent hot and humid weather.

Should provide bottled water in the rooms. Restaurant food is average and some things are on the expensive side. Especially a small cola bottle at £5. Anti slip in baths for showers are not the greatest. Luckily, they have handles on the wall above the bath. Could easily slip.

Excellent location main train station in to Waterloo which we used. Staff were very friendly and helpful . Food was very good evening meal and breakfast was excellent. Parking was okay used seven kings car park a bit expensive but that’s London for you. 2 day stay would definitely stay again. 👍

The only thing was the bed duvet cover was to thin needed a winter duvet or some blankets

The rooms and facilities were comfortable. Front desk & staff were very incredibly kind and welcoming. I loved having a quick chat with some of them. Also, accommodated any special needs I had as a solo traveller! :)

The room lightings on floor 6 were a little dim for me personally. But not a deal breaker.

Accommodation was clean, welcoming and comfortable. Breakfast was good and the hotel well situated to transport links. The staff were extremely helpful i

The hotel has no car park in site and though a public car park is 2 minutes walk from the property it was expensive addition to our stay. Hotel is close to a railway line but though we could hear the trains, it was not particularly disturbing.

The rooms are comfortable. Breakfasts and the restaurant on the ground floor is good. Location is close to the Thames and restaurants, high streets. Some staff is very helpful but not all.

Some staff is not helpful. When I was feeling unwell, i wanted to order room service but there was no menu in the room, the staff asked me to go down to get the menu despite knowing I wasn't feeling well. I also forgot a watch and the staff is not helpful in order for me to retrieve it and very inflexible and rude in handling the situation, hanging up phone before we had a chance to say anything. Customer line is very hard to get through, I had to call through Hawker restaurant to get through. But there was one staff who was helpful who helped me print out my documents.