The staff couldn't have been nicer. The room was very nicely appointed. The breakfast was great - fabulous buffet. Josh, the food manager was very hands on and helped me pick a wine for dinner that I really enjoyed. Other staff were very helpful also, in particular, Rose, Adam and Sajjad.

There is carpeting everywhere, the halls, the rooms, etc. so I expected it to be a very quiet hotel, which is quite important to me as I am somewhat noise sensitive. The room I was assigned had a lot of noise above me, which was surprising given the carpeting, but Rose changed my room and it was much better.

Upon arrival/ check in we mentioned to the lady on the desk we had a theatre booking and she gave us an early check in which enabled us to freshen up after long journey. The room was clean and had all amenities. The hotel looks exceptional from the outside and the lobby/restaurant and bar all looked incredible.

The room was very small and the shower over the bath was not very good. lacked power/pressure which is a particular hate of mine. I must add i didn't mention this to staff because we had already unpacked and we were only staying for 1 night.

The location and the quirkiness of the hotel

We received an upgrade which to me didn't look any different to a standard room.extra was an expresso machine but not enough pods to actually use it. No view looked over the pipeworks of the hotel.the curtains were hard to close properly. For the price I expected a bit more but as we only stayed one night it was adequate

The hotel was in an ideal position next to a street with lots of excellent restaurants. Nice and safe high quality area. Good public transport close.

The hotel corridors were a maze. Not easy to find your room. Book direct via HiltonHonors and not via other travel organisations otherwise you pay jackpot for your room. My colleague booked direct with HiltonHonors and paid GBP 50 less than my Booking.com reservation. Please pay attention and compare hotel prices!

Very charming, very helpful staff, great location. We stayed in a suite and it was beautiful. The Esq bar downstairs was lovely.

I had messaged back and forth with the property via booking.com to make sure there were accessible rooms because one of our guests was mobility challenged - but when we checked in she was given a room we had to take a lot of stairs to get to and no way to avoid them - the person who checked us in said he saw that and was able to move her to our floor, which was accessible by elevator, the next day. If we needed to book a specific room for accessibility that was not made clear by the property when I was booking. We very much appreciated them fixing it and her final room was very nice - but it was difficult to navigate to her room the first night after a long travel day.

Perfect Location Perfect staff Lovely decoration

Bedroom without real windows. It was a fake window with light. We don’t have the pleasure to see trough the window or open the window to feel the light.

This is my first day in the hotel,August 26th, 2024, which I booked for 5 night till August 30th and honestly speaking I don't need to wait till the end of my stay to appreciate the excellent services provided by the whole staff including the reception, house keeping, room service, and the restaurant staff. They are always smiling, friendly, very polite, always supporting, hard working, the girl in the restaurant was exceptional, very hard working and never stopped working and helping customers for so many hours and have kept her smile and dedication. The men in the resturant in the breakfast were also amazing and very friendly, I can also appreciate the same dedication and hard working,and the friendliness of all of them. Cleanliness of the Resturant was impressive and was also very organized. I liked the idea to scan QR code inside the room, where you can scan it, then the list of services will be automatically loaded. Then you can order for anything without calling the reception. I tried this service yesterday and asked for a dental kit, the staff brought it to me fastly.

The room size is acceptable however will be great to be bigger. Will be also great to have a proper coffee machine and capsules in the room. Instant coffee is not my preference at all. Will be also great to have some staff helping to carry the baggaes. However, the reception lady yesterday evening the 25th of August helped to find someone to carry the bags with me. I think the sound isolation need to be improved, yesterday night between 11:00 pm till 02:00 am, was noisy hearing people sounds coming from closeby rooms who were speaking and never stopped, it was also noisy when some people were talking in front of my room. However, I can't really blame the hotel for such kind of noise caused by other customers, that's why further isolation plans could be considered by the hotel.

The location and very good cleanliness of the room

The room is small

Very lovely and cozy hotel in the hearth of Chealsea. The location is amazing very close to shopping districts. The lre are many restaurants, coffee shops, patisseries close to the hotel. They have English style breakfast which was enough in many aspects except the variaty of cheeses. For our next trip we'll stay in this same hotel for sure.

We arrived to London very early and we surely know the check in time is at 3pm. Arriving to a city very early has some up and downsides. He had our breakfast arond Chelsea while waiting our room to be prepared and kindly asked the hotel to prioritize our room cleaning because we were tired and want to relax before we start our holiday. In any case we entered to the room around 14:30. I know the check in rules but it would have been nice if we can have the room a bit earlier.

Amazing location and good value for money. Staff were friendly and worked hard.

We were charged £100 as a retainer fee but at no point we’re we told about it. it was put on our card without us authorising it. Breakfast was cold today.