- The staff made the experience unique. It’s their little attentions, smiles and kind words (also the way they seemed to enjoy working with each other) that gave it the feeling of a family business… I came to visit London with my dad who is 77… The way they treated him felt very much like they would do with their own uncle (providing recommendations on where to eat close by, lending him an umbrella…) That meant a lot to him and to me, so huge thanks! - Location: amazing! Super close to Gloucester Road on the Picadilly line + nice neighbourhood - Having a fully functional flat was really nice for my dad and I. It felt a bit like being home - Having room cleaning on request included was really great - Clean place in general - Nice temperature control system - Although the living room didn’t have a great sound insulation (eg could hear the street, but hey, it’s London ;) ) I could really see that big efforts were made to soundproof the bedroom… We had very calm nights!

Staff friendly and helpful. Location literally one block from tube station. Grocery store, bakery, pharmacy, and restaurants on same block.

Street traffic quite loud even on the 5th floor. Elevator very small, only holds 2 people without luggage so we climbed the stairs multiple times a day. I was under the impression that there were washers and dryers in the building, but there aren't.

Great location in South Kensington, very close to the tube station, with multiple restaurants, market and shops within walking distance. Hyde Park, Knightsbridge, the Museum of Natural History are all within 10 min walk. The 2 bedroom apartment was not luxurious but spacious enough, with comfortable bedding and was fastidiously cleaned every day. This is the cleanest place we stayed in during our 3 week European vacation, with perhaps the exception of a 5-star Marriot hotel. The central air conditioning was excellent and a rare treat outside of hotels in London. The staff at the reception were very nice, friendly and accommodating- they take your luggage to your room- something I have never seen while renting a vacation apartment.

The apartment was not as nice as the pictures in Booking.com led us to believe- the pictures posted were of the executive apartments, which were not available, although that’s what I though I had booked. The furniture was old and the sofa in the living/dining room had holes in it. The kitchen is the size of a half bathroom, and fits one person at a time. We could not use it other than to boil water and make instant coffee. There is no washer in the apartment or building and so we had to take our laundry to a dry cleaner down the street. Lastly, even though it’s a non-smoking facility, the entire apartment reeked of cigarette smoke throughout our 7 day stay.

It was spacious, well equiped and clean. The staff was helpful.

The elevator was malfunctioning. The staff would unlock it to go upstairs but going down we had to go on foot. Not ideal walking 4 floors with a baby in our arms. Small inconvenience that I hope will be fixed soon.

No breakfast included. The location was great .

There was a lovely lady receptionist and whilst we were waiting in reception to go out , another receptionist was sat opposite her and she was trying to explain how to do something on the system. He wasn’t having any of it and seemed like he was upsetting her. This wasn’t great to see as guests , he wasn’t nice .

Great location, 2 min walk from tube station and lots of places to eat right on the doorstep. Spotlessly clean, warm and very comfortable. Have stayed in different hotels and areas of London in the past a few times and this property and area are somewhere I’d definitely return to. Treated ourselves to an upgrade with the penthouse….use of the private terrace roof area alone made it worth the money! Staff were friendly.

Nothing

The location was excellent. 2 minute walk to the tube and grocery store and many good restaurants. 20 minute walk to Kensington Park which is beautiful. The 1 bedroom apartment was very roomy. The facilities are very clean. The staff were all very nice and someone is always at reception.

We stayed in a 1 bedroom apartment which was quite large. The kitchen was beautiful and well furnished. The bathroom was nice but the shower is very small and hard to use. Our shower head needed replacing as it sprayed water everywhere. We were in room 307 and the picture on the website for a 1 bedroom was not our room. The furniture is old and in rough shape as is the carpet on the stairs. I would certainly still stay at The Harrington again.

We stayed in room 303 (the bathroom is suitable for guests with reduced mobility as it has hand-grabs everywhere and a fold-up chair in the shower). We asked for a quiet room and it definitely was really quiet with no traffic noise whatsoever. The kitchen facilities were really excellent - everything you need to cook your own meals if you wish to do so. The towels were changed every day and the overall cleanliness was appreciated. The Gloucester street tube station is literally a 1-minute walk away. There are lots of eateries a short walk from the Harrington, plus a Tesco express, a Waitrose and Sainsburys just around the corner.

As a lot of other guests have mentioned, the lift does not work very well. The sink in the bathroom is way too small and should be changed as it’s no bigger than a hand-sink in a toilet meaning it is very difficult to bend down to brush your teeth without splashing water and toothpaste everywhere and there is no tooth cup holder ! There is also NO WHERE to place your toiletries - even though there is certainly enough space to add a small cupboard or some shelves under the sink. There is also only one hook to hang up bath/hand towels so more hooks should be added please and these few changes would make a huge difference to the comfort of your guests - after all, it is supposed to be a 4-star establishment !

The location was very good (only 3-4 mins from the underground), lots of shops, cafes and restaurants nearby. The hotel was quiet, perfect to rest after a long day of sightseeing. The staff members were helpful, especially carrying the bags to and from the room (the elevator was out of service).

The elevator was out of service and we had the room on 5th floor, it was a major inconvenience. We were also denied early check-in (at 10 am) just to read in the welcome message (left in the room) that it had been cleaned prior to our request - I suppose had the reception contacted the cleaning crew, it might have been possible.

perfect location in central london. near Gloucester road station which has Piccadilly line and district / circle line so you have options. boots and tesco also waitrose supermarket is walking distance. i have stayed here since 2015 and have always come back since i find it really comfy here. the staff were also helpful.

the lift always broken but this time only work 1 day and my 67 yo mom had to take stairs to 4th level room. hopefully they will change the machine since it has been the issue for years