The room was clean and comfortable, the shower was hot and powerful. The reception staff were friendly and the kitchen/Breakfast staff were a credit to you. There was a good selection of continental breakfast of a good standard. The underground is only a short walk away and there are some local shops and a pub.

The room was in the basement and the window was frosted with very little daylight. It was ok for a two night break, but would have wanted something better if staying any longer. The room wasn't tiny, but coupled with the lack of natural light could be claustrophobic. We were under the stairs and were subject to the noise and footsteps of people using them at any time. There was a lot of noise during the first night not sure if it was a boiler room or maybe something external.

My daughter and I were assigned a family room (405) with a double and 2 single beds so there was plenty of room for us. Our room was away from the lift, reception and kitchen/breakfast room so no noise complaints. The rooms was well equipped with a dining table, tea/coffee station, fridge and toiletries in the shower room. It was a nice touch for the portable air con units to be running prior to check in so the rooms was at a very comfortable temperature. I was expecting a continental breakfast so it was a welcome surprise to be able to have eggs, beans, turkey bacon and little chicken hot dogs with my toast. I was also appreciative to be able to leave our luggage with reception before check in and after check out and very kind of the staff to print a copy of our boarding passes, which I was having trouble downloading on to my mobile.

The lift is very small, max 4 persons capacity but comfortably would fit 2 and a little one. There is small set of steps to the main entrance so it might not be suitable for a guest with limited mobility.

The location was perfect, two minutes walk from Hyde Park, so a great base from which to explore London. The hotel was very clean, and the beds were extremely comfortable with sufficient heating in the room to keep out the cold night air in December. Special mention to the staff, especially those who worked the breakfast room (very hard working and efficient), who together made this a wonderfully enjoyable stay. Will definitely return, great hotel at great value.

Can't think of anything, honestly.

It's a very good place for short stays. Staff is very friendly and helpful. Wifi is super fast and easy to connect. Breakfast is average but service is super fast and good. Rooms are cleaned and towels are replaced every day. Bathroom is very clean. It's very close to Bayswater and Queensway tube stations. Also very close to Kensington Gardens and 10/15 min walk to Paddington station. I especially liked the staff, very friendly and fast at everything you need.

The room we stayed was very small.

Location was great, 10 minute walk to multiple tube stations, staff were very attentive and welcoming. Breakfast was nice, our room was clean and was great for our city break in London.

Only one note, in our room there was no handle on the shower. You have to reach over and push the door from the outside to get out so this is difficult for anyone that wouldn’t be able to reach this or have limited mobility.

The staff were nice and it’s a fair location. Daily cleaning and replenishment of toiletries + goodies

The food was fine, but it was the same everyday. Not an extensive amount of selection. I think they switched 2 of the items every 4 days, and I stayed for 6. I tried to request cleaning of the fan provided because it was very dusty, but no action was done until after I had to remind them a on my 4th day. The room was also small, they did mention it for other reviews and also on the description, but my spacial skills aren’t great.

Our main concern was to get a proper breakfast- and we've got what expected. It was a proper English breakfast, with fresh fruits. The staff is lovely.

We were put inm the below level room, basically a basement one, no view from window which is not pleasant at all. At night the water started coming from the ceiling in the bathroom, it was like raining there. As a result, no lights in the whole room were working in the morning. Thankfully, they've cleaned and fixed everything during the next day when were out. So the second night was without any troubles.

Value for money. It had everything you needed, but not more. Great location near the tube stations. The staff was helpful and friendly. Coffee was nicely brewed filter coffee. It had air-conditioning retrofitted.

A bit shabby feel, like the hotel has seen better days. Breakfast was a bit bare-bone. No baked bacon or black pudding. Rooms are small and ours was close to the street, so might not be suited for light sleepers.

The employees were very friendly and interested. Breakfast was a nice breakfast and sufficient. The location of the hotel is very nice.

I stated in advance that we would be coming with only one child, and although I had booked 1 double bed, we were placed in a room with an extra bed. The room was too small and cramped for a family with a small child. We had a hard time.

Great location, friendly staff and breakfast was really good too.

Listen, I saw lots of negative reviews on the size of the room and thin walls- YES the rooms are tiny, fit for 2 people max. If you don't mind being on top of the person you're sharing then its absolutely fine! Most hotels have thin walls its not a problem! There was nothing i didn't like, the room was great, my partner and I really enjoyed ourselves.