Everything!

No tea/coffee making facilities

It is a very luxurious and modern hotel with excellent location in Central London. The room was comfortable, beautiful and colorful. The other area I enjoyed a lot was the library of the hotel - we spent a nice evening with friends in its very cozy and elegant environment. The dinner in the restaurant was exquisite - I do strongly recommend it.

I would expect more in terms of service for the price of this hotel.

My favorite hotel in London. Its an oasis of comfort, luxury and calm in one of the busiest areas of London with great access to theatres, shops, restaurants, tourist sites and the City.

The gym, which is a bit on the small side for a hotel of this size would benefit from an investment in some more uptodate equipment. This is a very minor quibble.

The best and most comfortable room we have had in London, and by far the best bathroom with everything thought through and immaculately clean - really impressed. We had an exceptional dinner in the Courtyard area which was perfect with great service

Nothing, and we are really picky! This is the first Hotel in London we have stayed at where we had absolutely nothing we did not like - a lot!

Everything about this hotel has been carefully considered. The decor and comfort is second to none. The position in the centre of Soho meant everything was on our doorstep. But even though we were in the centre of the hussel and bussel of London the quiet courtyard of Ham Yard was calm and quiet. Fabulous hotel in an exceptional location

Nearly everything

Unfortunately, there's a lot of outside noise so it was difficult to get to sleep until after 2 am. I understand that because of the location, in future, I will try to request a higher level floor as I was only on level two

Super quality. Wonderfully quirky interiors, comfortable library for enjoying a drink and rest, beautiful large room and bathroom with everything we needed. Great location, tucked in a pretty courtyard

We found the bed a little hard

Location for what we intended to do whilst in London was excellent. The Hotel is so lovely inside, and the outdoor dining area was a bonus. Although the surrounding streets were very busy, the dining area is in a courtyard away from the bustle.

Staff are so welcome. Rooms are sublime. The concierge runs the show. He knows everything and is so nice.breakfast was so good. Every detail thought of

I cannot think of one negative thing to say

Restaurant and bar had great atmosphere and breakfast was especially good. Location was excellent. My daughter and I shared a delux room which was very comfortable. The front desk and consierge team were excellent.

Nothing!!!