Customer service is what I loved the most!! All of the staffs were amazing! Friendly and helpful. The room was super clean and the location was everything!! When we were tired from all the walking we stayed in our room and sat on the window ledge and watched the street performers! The rooftop bar was beautiful with the view of the city. Would most definitely stay there again.

No complaints here at all.

perfect location in the middle of a very busy square with plenty to do. always a lot of activity. nice views from rooftop.

one of lifts not working during stay. there was drilling going on above me every weekday. if you stay here know that you are in the middle of 24/7 crowds outside with lots of noise, street entertainers all hours of the day.

Staff is very helpful and friendly, location is excellent, great night life.

Unfortunately one of the lifts was not in service, which there was a line to go up or down.

The location, staff, facilities in room, breakfast plus the roof top bar & restaurant were great!

The room was slightly small so only a Queen bed size.

Location is so central. The underground and buses are all right on the door step. It's a great location for walking to a bunch if theatre shows and enjoying the London night life. I was surprised at how quiet the room was being that it is in the middle of a rowdy area but we did not hear a thing from the street. We felt safe and secure. The room was spacious and the shower had great pressure. The bed matress was medium firmness and the pillows soft. The rooftop restaurant is a must visit. After check out they held onto our bags so we could still walk around the city until our train left in the late afternoon.

The staff didn't really ever talk to you unless you needed something. Even then it took ages to get a response from them. There is always smokers hanging about the entrance. I mean always.

the rooftop restaurant

no window in our bedroom

I was really surprised to be given a room upgrade. The room on the 6th floor was lovely and I had everything I needed to feel comfortable. I appreciated the decaf coffee as this is not often provided. It did get noisy at night being close to Leicester square but that is part of the location's experience. Overall a great experience and I will visit again in the future

The only draw back was the wifi. It was slow and kept dropping. I was not aware of the paid wifi and would have selected that option if I had known about it.

Location obviously and the Rooftop Bar is a bonus,our view over Leicester Square was a nice surprise and the rooms look warm,cozy and their well equipped.

Heating took way to long to get going so the rooms were quite cold which is not ideal in December when it’s freezing already,bathrooms are not heated at all and shower wasn’t very strong, was a little disappointed as on first impressions room looked very clean but then noticed rug around bed was stained and had not been hoovered,when you check out,luggage storage is very limited if you want to go out for abit of lunch or extra shopping would of thought they would of had a designated room for this.

The hotel was lovely and the staff on reception were extremely helpful and pleasant. The bar was also excellent with amazing views across London.

A lovely stay over the Easter Bank Holiday weekend. From arrival to departure everything was perfect. Very friendly and attentive staff. This hotel is in a superb central location which allows you to easily enjoying the surrounding landmarks and is well placed to experience the many bars, clubs and theatres central London has on offer. The rooftop bar and resteraunt offers stunning views across the city and the outside area is perfect for a warm sunny evening. The rooms are tastefully decorated and the beds are cozy and comfortable. Lovely bathroom with powerful rainforest shower and a good selection of complimentary toiletries. Will definitely use this hotel on our future visits to London.

Really couldn’t fault anything at all. From arrival to departure we enjoyed a perfect stay. The staff were amazing and extremely attentive.