Staff were all wonderful! Such a warm welcome and everyone remembers your name which is a lovely touch. Excellent facilities, great location and a really lovely room with a shared outdoor terrace space.

Didn’t bother us in the slightest but it’s loud downstairs until around 1:30am so worth bearing in mind if you’re after a quiet night! Room was on the small side but pretty standard for central London and it has everything you need, plus the added extra of outdoor space which is rare and was a nice bonus.

The staff was amaizing. Only had breakfast at the hotel, but amazing as well.

The bed was too uncomfortable. The matress should be changed.

Great location close to Soho and Chinatown. Trendy hotel with live DJ performances on Thursdays, Fridays and Saturdays which we really enjoyed. Bar staff is very experienced mixing every cocktail you like. No breakfast buffet, but a la carte and of excellent quality. Overall friendly staff and a pleasant hotel to stay in

We had a terrace room which we found quite small with equipped with a queen size bed. For the price we paid a king size would be more in line. It is a trendy hotel very centrally located, but don't go here if you don't like noice because there are live DJ performances which can be annoying if you seek total silence.

An amazing experience for my husbands 40th Birthday they left a bottle of espresso Martini and a card. We ate in the Jurema Terrace which was beautiful, Adrian offered fantastic service even included a complimentary cake with a candle at the end. We decided to return to the hotel suite at 11pm the room was really cold and it appeared that the heating had locked. Jay was amazing he accepted it would be inconvenient to pack our things up but said it would be worth it as he would upgrade us. The new room was incredible. Breakfast was tasty and again great service too.. I can honestly say the entire experience from start to finish was perfect.

N/A

Loved the Hotel - an independent with great interior design - but may not be for everyone as some areas very dark. Location was great for us - near to theatres and great restaurants. The staff were excellent!

Shame the bar isn't open after 11pm on a Monday or Tuesday after an evening out it would be nice to relax in hotel bar - most hotel bars close to the public at 11pm but not to residents!! Our bathroom floor could have been cleaner. Restaurant also not open Monday/Tuesday with the exception of breakfast.

this property is one of a kind with unique art, style and decor. interesting and edgy decor throughout. our room was fairly large, comfy bed and pillows. location awesome. bar attracts lots of young hip people at night-I was worried we would hear the music at night but we didn’t.

we had a problem working the AC and called the desk at night to resolve and no one answered (someone always there). slept in warm room although issue resolved next day. service in restaurant was hit and miss.

We received an upgrade to a suite which was beautiful. The beds were very comfortable and the suite luxurious and very clean. Breakfast was also wonderful and the staff were really helpful and friendly. They ordered us a taxi to take us to the theatre.

Sadly there was no milk in our bedroom for coffee in the morning. Whilst this was a minor issue, we do like a coffee with milk and to only find out when we woke up in the morning was frustrating. We went to the Waeska bar for drinks in the evening but the waitress was really slow and we had to wait almost 15mins for drinks to arrive and it wasn't busy.

We love the fact that The Mandrake is super discreet both in location and during your stay. I love the style of The Mandrake it’s like how I imagine the coolest parts of Ibiza to be if it went to the dark side and the cocktails are superb.

it’s our 2nd time staying and we love it, only hiccup over the 3 nights we stayed was the first night, on arriving back from our night out we had a drink in the bar, took a seat that was empty. we had a bar guest complain that we had taken their seats even though they hadn’t reserved, the seats were empty and then had the manager come and see us. instead of the manager asking us first if we were staying at the hotel we had to defend our position causing my husband to get a little upset. HOWEVER saying that once he realised we were staying he couldn’t of been more apologetic and told us under no uncertain terms we were to stay put. He handled settling an awkward situation between guest and visitor exceptionally well.

Everything. The hotel is a totally unique experience, the decor and atmosphere throughout the hotel is amazing and the staff were incredible attentive and delivered a high level of personable customer service. The hotel was an experience that was exciting, vibrant, with high quality food and drink along with a great night sleep in the luxurious Newman suite. A must is the spiritual healing treatment and the Sunday yoga class.

Nothing, everything about this hotel is unique, amazing and exceeded all my expectations.

Beautiful setting, tucked discretely away from the busy heart of the city. Amazing unique design, extremely high quality and comfortable room, fantastic breakfast included. Friendly and helpful staff made the whole stay very accommodating.

Only one lift in the centre of the property with no stairs, so moving between floors could take a little longer.