This is how you do a luxury hotel - every details has been thought of. Hotels have become boring destinations. The fun and luxury has been taken out of hotels since the pandemic. Not at the Charlotte Street Hotel! You feel luxury in a homely way, not a flashy way, from the moment you arrive. The staff, the room, the details. Everything has been thought through & works. Incredible. I will be back ....

That I had to leave .....

Our room was a good size and very comfortable. The interior design of the hotel/room was very impressive, like all the Firmdale hotels which are beautifully decorated - Kit Kemp style. Our bathroom was large enough and shower was great, towels thick and soft. The shampoo/conditioner/hand & body wash provided smell amazing. We asked for a quiet room at the back of the hotel and we didn't hear any noise from outside or in the hallway. The staff were really nice and very helpful. We had breakfast and there was plenty of choice (cooked, cereals, fresh fruit etc). We would definitely stay here again next time we are in London.

Nothing, everything was great.

Great location. Not the warmest of welcomes after a long journey from one checkin staff member, but the rest of the team were fantastic and really went out of their way to assist us. The concierge team were tremendous as were the bar staff. The location is so central and surrounded by lots of choice for bars and restaurants.

A warmer welcome as one team member can potentially ruin the experience of this magical boutique hotel

Nice and tidy room, great breakfast. Comfortable for business meetings and zoom meetings

The bed in the room is very small, we are not a fat couple and it was still cramped for us, and even when someone gets up the whole bed moves and the other one wakes up. The gym is small and not really equipped

The service was excellent at the front desk, the concierge, the restaurant especially the new girl I don’t know her name but she is from Albania, the door man was also fabulous. We loved the dressing gowns super luxurious. Also the coffee was outstanding.

I didn’t like the fact there was not a plug for the hairdryer in the bathroom but then my friend told me in the uk you cannot have this anymore so it makes sense to me now.

So comfortable and welcoming. Loved the amazingly attentive staff, the breakfast, honesty bar and lounge areas. The rooms are so clean, quiet and comfy with absolutely everything you may need.

Nothing

Beautiful design, very comfortable, lovely and highly professional staff. Great location

The breakfast could be better. The pancakes are very dry and the avocado toast is the most basic I ever had. Not at the level of a 5 star hotel at all

service was poor. couldn’t get a seat in the bar on each of our 3 nights as open to non residents

For me the best hotel in London. Everything about it screams luxury. It feels like home with some extra benefits. No bling just charm and home comforts.

Very comfortable room and great service. Bed was comfortable, even had comfortable pillows, which is usually a challenge for me. Breakfast was delicious. We've stayed at two Firmdale hotels now in London, liked them both. This one had a great location, walkable to many places.

The dining room can be noisy though they will allow guests to adjourn to a quieter room.