Fabulous building in spectacular grounds. Beds were really comfortable and lovely sized room. Breakfast was great with a good selection of hot and cold options.

Couldn’t get into the spa as it was fully booked when we arrived. I’d purposely booked somewhere with a spa but couldn’t pre book the spa as we didn’t know when we would arrive. Really disappointed. Bathroom could have done with a shelf to put toiletry bags on as it was quite small. The roast dinner vegetarian option was to either have the roast without meat or to have vegetarian sausages. Shame they didn’t do a proper vegetarian option with some kind of nut roast or mushroom wellington etc, however the roast was good.

The staff were fantastic. They were friendly and accommodating and made the stay feel that much better. The food was lovely. We had breakfast and there was a big selection which was kept fresh and topped up regularly. The setting had also been newly decorated. The leisure centre was also lovely to use. We used the pool twice with the family. It was clean and not overcrowded.

The only down side was how hot the building was. We had the fan on in our bedroom and window open but it was still a lot even with no radiators on! The restaurant was hot for breakfast and dinner also and the staff were trying hard to not show how hot they were whilst doing their job.

The car park had ample free spaces and easy access to the reception area. The reception staff were friendly. The bed was comfortable and there were plenty of pillows which was nice. I personally think there should be a full size bottle of refillable shower gel on the wall in the bathroom and do away with the individual tiny tubes of shower gel and get away from a soap bar at the sink..not very environmentally friendly. Air conditioning was very nice.

Paying £98 for a room for one night with no breakfast included is in my opinion, quite expensive. The outside area going through to the main hotel doorway was dirty with litter and some cigarette butts on the ground. In the bedroom there was dust in places. Thinking of the bedside reading lights, it had to be both wall lights on or non at all, not very good when one wants to read in bed and the other one wants to sleep. Not much in the way of coffee etc on the hospitality tray but more was provided via reception. Quite a long walk for someone with some mobility issues from reception to our room which was 113! Personally, a dimmer switch for the bathroom would be a nice touch.

The staff were wonderful! They were all very friendly, helpful and professional.

The room needs updating. The first night the radiator in the bathroom was blasting out heat and made it extremely hot and even the cold tap in the bathroom sink was running hot water! The thermostat on the radiator was off, so I had no way of turning the heating down. On Saturday I spoke with reception and they dealt with the issue which was fantastic. When I went back into the room later the heating had been turned off. Unfortunately on Sunday morning when I had a shower there was no hot water! I informed reception later that morning and I'm sure this has now been resolved.

the overall experience was good from start to finish, on arrival I was greeted with a smile, i requested the optional upgrade and this was provided, the Euro's were on and the hotel provided a separate room with screen so that other guests would not be disturbed. booking for dinner was easy and the food was very good, in fact I enjoyed my meal that I had the same for 2 nights. I had my breakfast outdoors and nothing was a problem for the staff to move me! and the view made it even more enjoyable I was at the far end of the hotel (in the newly decorated wing) the room was nicely done, the Air con worked and WIFI reached me. Now that I have learned that the hotel is pet friendly I intend to return.

I dont think I have any suggestions,

Breakfast: Very good but larger fruit selection would be good. The two female Staff at breakfast were incredible! Excellent location, staff and cleanliness. Beautiful area and gardens. Rooms were a great size and the pool was wonderful. We will definitely be coming back for longer every summer! Evening meals were really very good, we were so impressed and the staff couldn’t do enough to help us!

Our bedroom window wouldn’t stay open and the room was very hot (to be expected during this weather) the curtains were dated but if that’s all there is to dislike, you are doing an incredible job!

The room was very nice, clean and big enough for three. Our daughter was with us for the weekend and it was really good. We had dinner twice during our stay and the food was so good. Lovely grounds from what we could see, we did not go walking round the grounds as my husband recently broke his leg so walks were not on the agenda. We did use the swimming pool which was a treat.

We found the bed was a bit too soft for us, but everyone is different. It would not put us off returning

The staff were all very attentive and kind. I needed a later checkout which they facilitated for me. The food was so nice from the restaurant and as I am gluten free they had lots of options for me which is rare to come by. I really enjoyed my time in the pool and sauna. A great place to stay, I will always come back! Stayed here twice now as its close to family. The rooms and bedding were really nice. But the overall atmosphere from the staff made me feel at ease, I really struggle with anxiety and new places and this place made me feel welcomed and safe.

Nothing to dislike ! One thing maybe the pool could be open a little later than 6pm but not an issue just a personal preference to go later to relax closer to bed time.

This really is exceptional value for money I would say it's also a fantastic place to work . Have to say how hard working Brian was in the restaurant , without hesitation I would make him a director invaluable experience in catering you need to make a business prosper

The restaurant is run very professionally , and the use of the Spa and swimming pool is one of the best in the country

As a present to my nieces for Christmas this was a fantastic stay. The pool was great (some of the other facilities weren't open but that didn't bother us as the girls are too young. Menu was brilliant and reasonably priced and the hotel was lovely and warm. Every member of staff we met was lovely and so eager to help. Beds were comfortable and good choice for TV channels at night.

Nothing - it was brilliant!