The hotel itself is nice, lovely food and very friendly helpful staff, the bar and restaurant are very family friendly with plenty of lovely outside spaces to sit. The rooms are spacious and the beds are huge and comfortable however the kids bed was far too small for my tall 15yr old son, it’s a camp bed not a proper bed so I slept on that and my son slept in the bed with his dad, not a major problem but would be better to have a proper bed for older kids.

The bathrooms are in desperate need of refurbishing, there’s lots of black mould imbedded in the silicone all around the bath and shower areas, the shower goes cold after the first persons shower, so 2 out of 3 of us had cold showers.

Comfy bed, good choice of drinks/biscuits, parking, hot water. Location in terms of travelling to Guisborough and for getting home again. Fluffy towels.

Some road noise as my room on the front. Bath/shower needs a refurb; bath didn't have much flat base when standing to shower. Bath chipped. Shower head could have been bigger. Was encouraged to book breakfast and pay for it the evening before ( we assumed because the hotel was going to be busy) We didn't want to be pushed to pay the evening before. It also semed expensive. We had breakfast somewhere else.

Room nice and comfortable. Restaurant lovely . Breakfast was excellent, plenty of choice.

Duvets were much too thick and heavy. Asked if I could have a lighter tog but was told no, all duvets are the same whether in summer or winter. Beds were on canisters which made getting in and out of bed difficult as they kept moving. I was frightened of ending up on the floor. Not enough milk, sugar and teabags left in the room for two people to have a couple of hot drinks each. Although to be fair there were other alternatives available.

The Hotel itself is absolutely set in in lovely grounds. The reception staff were lovely and welcoming, our first visit to this part of the world. We were booked in without any issues and given our room number and key. Would have preferred ground floor room but that is my fault, not theirs, as I should of requested one, due to heart problems with stairs. The room was basic with everything you needed, NOW the beds, WOW they must be one of the nicest, comfortable beds we have ever slept on!!! I would never leave my bed if I had one of those at home. Amazing. The bathroom maybe needs a little touching up with rust in bath etc but basic for what you need I wasn't spending my weekend in there so everything was fine. Breakfast for the two days, We were shown to our table, sat and ordered, Coffee first and my only thing was I would of liked a few coffees but didn't ask as no one else seemed to get another one either so do not know if you have to ask or if its extra charge. Ordering breakfast quite straight forward requesting what you would like in your full English all presented well and cooked to perfection, no complaints from either my partner or I. You could help yourself to cereal, yogurt etc and was a lot of choice for all. I used the ladies in the eating area and they were immaculate, also the cleaning lady ( I think she wore hearing aids) well what a lovely friendly lady she was, she went out of her way to say good morning and always a smile on her face, made us feel so welcome. Serving staff were all pleasant and welcoming too. Also the Chef thank you food was lovely. One more mention is to the night porter on reception, we had left our room key at reception as not to lose it, and when coming back to collect he was lovely and very helpful indeed, so thank you. The whole stay was very enjoyable and if we ever come to Middlesbrough again we would definitely stay here again.

If I had one thing that concerned me, just a little, it was the locks on the room doors, They need updating to a better lock system as was worried at first but everything was fine just seem a little out dated for such a nice hotel.

The staff were amazing and went above and beyond. Nothing was too much trouble and they were very friendly from the minute we got there to the minute we left. The restaurant/ pub is warm and welcoming with outstanding food and presentation. The location is very central of the places we needed to be, but do need to drive. The bed in the rooms are more like Queen size than double, very comfortable and clean. Room was good with a good size TV.

We thought the rooms needed to be modern and a little brighter with the decor. Shower was a little slow (who cares as long as you can get a wash under it).

We arrived on the 23 December and stayed 3 nights, including eating in the restaurant on Xmas day. The room was clean and perfectly comfortable for our 3 night stay. I particularly loved the little touches of being able to get fresh milk, and the coffee being coffee bags. The food on Xmas day was amazing and served in good time too. The customer service was equally excellent and I am so pleased we chose to celebrate at the Cross Keys. Thank you

A large and well-equipped room, ideal for my one-night B&B needs. The Inn's large patio area and gardens at the back were very pleasant. Breakfast was outstanding in a lovely restaurant with the cooked element served to your table - Eggs Benedict, spot-on.

This hotel is beside a very fast dual-carriageway, busy at peak times less so after 9.00 PM, but there was road noise in my room at the front and I could not have the window open to sleep. Try and get a room facing the rear if possible.

Large bed and comfortable. Clean. Tasty breakfast, it’s nothing flashy, but very clean and comfortable

Staff weren’t overly friendly, lady on breakfast was clearly annoyed we chose the latest option we could for breakfast, but being child free and having a night away we don’t like to have to dictate when we have breakfast, but had to at hotel, and reception were happy with the time we picked she just clearly wasn’t.

Every time I stay at this hotel, it’s the staff that make such a difference - never had a bad stay. On my previous visit with family, my brother-in-law had a worrying dizzy spell and the staff, especially Luke and Tonya were brilliant in helping us throughout. With this last stay, it was like meeting with old friends again - staff excellent and especially Luke and Tonya - this place is a perfect example of how staff can elevate the service provided and the overall customer experience. Just 1st class in every way.

Nothing negative at all.

Reception & Breakfast & bar team where fabulous really helpful & friendly & efficient thank you The dining area very pleasant & comfortable lovely breakfast & super dinner menu

The room had everything we needed but needed refreshing to match the standard of the dining seating area we did have a good nts sleep just needed dusting round the edges We will be back super little place & perfect location Thank you