Staff were polite and helpful. My room was comfy, clean and had everything I needed. I loved the shampoo/conditioner/body lotion - one of my favourite brands! We were there for a conference. The facilities and catering were great. We were really impressed. I travelled down by train from Cardiff and my colleague drove. It was straight forward for both of us. Parking is available and free for guests.

The gym is small. I went at a busy time and there was inadequate space. It doesn’t take much for it to be tight. There were polite queues for free weights. The following morning, there were only six of us in there and it was better.

The breakfast was lovely, it was the same the two nights I stayed though. The location is great, there is a park close by where children can play and a lake with swans, good place to experience the quietness, or buzz of nature. I would recommend Crowne Plaza Reading East. The room was clean, I barely heard noise from my room. The pool and changing room was good, although the pool isn't very deep though (1.2m). You can pay for movies or watch normal TV channels, but I wish there was Netflix or Prime opportunity we could sign up to. Check-in was quick and fast and the receptionist was quick to help when called from the room. Parking was great too, it's free just register at the reception desk. Lastly I wanted a massage but it was fully booked so book on time if you want to use this service, I was put on a waiting list just incase some one cancelled, and two people did cancel which was okay but the time was not favorable for me.

I would have preferred a change in the breakfast menu, especially on weekends. For example, a prawn sandwich or potato wedges.

Room was well presented and clean with everything that we could need. Bath difficult to get in and out of if you have any mobility issues as it's quite high. The TV kept coming on to the home screen at various times during the night. Breakfast was really high quality with a wide selection with helpful and pleasant staff. The normal slow toaster was present. The spa was clean with a nice pool, steam room and sauna although the no mobiles around the pool was not enforced. Staff were really helpful and courteous.

The Bar / Restaurant setup was a bit "odd". We were told our reservation at the restaurant was not available at the time we asked yet when we went down to the Bar we could see the restaurant was far from busy. We stayed for four nights but the lack of variety of the menu meant we only eat one evening in the bar.

Perfect and easy free safe parking underground, friendly knowledgable staff , wonderful bar staff friendly ,hard working, nice and one in particular funny to . Great food. Only ate in the bar area and that was excellent but the restaurant through the bar looked very nice to and surprising to me the full restaurant menu was also available in the more casual bar setting .

Nothing the hotel could do really . It would have been nice for travellers over a weekend to have a way to buy forgotten essentials without a drive and there is a W.H.Smiths right opposite but sadly and understandably it is not open at weekends as it is only really for the businesses around and wouldn't make financial sense to open at weekends but it would ave been very nice to have .

booked a superior room, really big and clean.. staff are friendly and helpful. swimming, sauna and steam room were great to use.

had a few issues with the lift.. was on level two.. but the lift wouldn’t go to that level as there was malfunction with the lift. so had to take stairs. breakfast was a slight disappointment. staff were really slow at re-filling the buffet trays. breakfast was till 11am I went at 10 and they had no bread, juice, Croissant’s, milk and lastly no Vegetarian sausages??? i had to ask several times please can we get some bread.. by the time the staff came with the juice or bred the food on my plate is gone cold. we still had an hour till breakfast was over but the food is coming out from the kitchen in small portions.. seriously.. all staff had to do is fill it to the top as the queue kept getting longer and longer for the basics.

Rooms were a good size & bed was very comfortable. The reception & breakfast staff were very nice. The breakfast was pretty good. The sauna & steam worked well. And the loungers around the pool were relaxing. Although I didn’t end up managing to use the gym, it looked well equipped & modern.

The spa receptionist was a bit curt. The swimming pool was a bit small & salty or too much chlorine but not too the point that I couldn’t enjoy my swim wearing googles. It was my birthday so would have been a nice touch if they had perhaps offered a small complimentary treat of some kind or wished me.

Although there was a lot of surrounding offices, the hotel is 10 minute walk to park and ride bus and the train station into Reading town centre and excellent shopping centre. Easy journeys. Within a another 10 minute walk in opposite direction and between the offices there is also a nature park. Opposite the hotel is a whSmiths for snacks and newspapers but this isn't open at weekends. Use the hotel QR code on the restaurant table and you get free access to online newspapers and magazines -brilliant

Can't fault the hotel or facilities.

This is a modern, comfortable hotel with everything you could want just where you expect it to be, e.g. USB sockets near the bed. The entertainment system is set up so you can watch things from your device, casting on to their TV. There was a lot of variety for breakfast, and the food in general was much better than you might expect in a hotel on a roundabout off a motorway. There is an emphasis on Indian cuisine, which we tried for dinner, and it was delicious. The spa area is dimly lit and quiet. Nice warm steam room and sauna, large pool.

Nothing!

The hotel as a whole is great, and the staff are friendly and professional. The rooms are clean and comfortable with all the amenities that you would expect and like. The bath was great, especially as it meant that I could have one and actually full submerge in the bath, almost lying completely flat. The food was fantastic, with a variety of items available for any taste.

Having been before we know that the hotel leisure facilities are great but on this occasion we weren't able to use them due to the policy of no children under 3 are allowed in the pool. As we have a 3 month old, we couldn't make use of the pool with her.

Comfortable beds, clean and staff friendly and helpful. Pool, gym, sauna was lovely too.

Parking whilst was great I had to park on street due to all spaces being taken up by an event. Breakfast I thought could have been better quality and did not know about coffee option until last day so lack of communication. Also, mix up at the beginning as 2 rooms booked were double beds when requested twin beds. Staff changed this straight away but we ended up on different floors for first night and one was accessible room and the bathroom was not clean yet have feel of a hospital. The other room got changed next day. So they tried 3 different rooms which was a bit annoying.