The place was immaculate and had a staff person readily at hand at the door to help with entry, checkin, etc. It was well appointed with nice furniture, dishes, bed, couch, etc. Instructions were very clear. Everything worked, especially the heat! After 2 weeks in the UK in Jan and finding every rental borderline cold, this was nice. There wasn't really a breakfast, though it was a nice touch to have a few boxes of granola/muesli, milk, and instant coffee/tea in the kitchen when I arrived. They weren't replenished but possibly if I'd asked they would have been. Also, I sent a question about the towel warming rack and it was answered quickly.

No real complaints. Perhaps the windows could have a had a blackout curtain but the blinds kept them pretty dark at night (with streetlights behind the unit some light filtered in).

Centrally located in Reading which was good for transport, shopping and restaurants. Freindly staff and easy access to the apartment. Room was spacious and the arrival pack was a bonus for a nice cuppa!

Bathroom was in need of some repairs; has previously had leaks in the shower unit. Whilst it was functional, it looked rough. Needed more shelving or a cupboard under the sink for toiletries. Kitchen worktop is in need of replacement around the sink/cooker top.

Fantastic stay here. Great location, excellent facilities, a great welcome pack, friendly staff. We will definitely use here again. :)

The location was excellent for the centre of Reading and there are plenty of restaurants nearby. The apartment was large and airy with reasonable views of Reading Gaol. The bed was comfortable and we enjoyed a good night's sleep.

The apartment was rather hot and the airconditioning unit was directly above the bed. We found it difficult to get a comfortable temperature.

ultimate cleanliness. Very good size. Full kitchen and living area It has a very efficient A/C system 24 hours reception

Limited parking spaces but there are other parking(s) nearby. and there is a loading space Very minor remark. The bathroom shower mixer has a short hose and the temperature varies considerably while taking a shower.

The apartment is very centric and spacious. Walking distance from Reading station. The kitchen is full equipped. I enjoyed the welcome pack.

The WiFi signal was not strong enough. You needed to find the right spot in the apartment.

The property was in a good central location, it had its own car park. The apartment room was a good size with all the things you’d need.

Room was a little tired and in need of a refresh (some paint peeling, vinyl in bathroom was lifting, worktops were bleached).

Clean and reception 24/7

After booking via Booking.com this does not finalise the booking. There is a clunky system of emails and confirmations after that until your booking is finally confirmed. That one is a bit confusing and can be simplified.

Staff were excellent, attentive, courteous and responded immediately to any problem (eg access to safe...)

1. Shower door difficult to shut/open - kept coming off the rail 2. Bathroom ventilator not working

The location was well suited to our needs. The staff were very helpful.

The shower head did not seat properly so you had to make due when showering.