The service was excellent. Special thanks to Deepa who generously accepted many of my special requests. He was also very helpful in carrying my very heavy luggage to the 1st floor (or Level 2) where my room was located. The attendant (did not manage to catch her name) who assisted with tidying my room was also accommodating. The location of the hotel is excellent. Walking distance (in less than 10 mins) to city centre, where there are many amenities and restaurants. If you are staying to go to the University of Reading, there is a straight bus that takes less than 10 mins to reach. If you are one who likes sorting things into storage when you stay at the hotel, then they do have a number of cabinets with many drawers that may be super useful for anyone wanting that. The water flow was good in the bathroom and the temperature is steady and hot - essential for a comfortable bath.

Unfortunately the kettle was filled with limescale. I requested for a change, to which I was given another one - which is still filled with limescale. If you do not mind drinking limescale, this may not be much of a concern. The tap in the bathroom is very low and near to the water basin, which makes it difficult to fill water. Small issue, but may be challenging for people who need a larger space for that (e.g. wash big bottles). I am rather immune to noise, and this is also mentioned on their website - they made it very explicit. So you do get the "noise" on Fri and Sat nights till late hours.

I asked for a twin because my daughter was supposed to come with me. Plenty of room in a well appointed room. Bed was comfy and the room temperature just right. Breakfast was really good, I took it in the library and this room was delightful. It was great being in a building that I had walked past many times in my life when I lived in Reading. So easy to walk to and from the railway station without concern being stuck in traffic. Excellent value for money, next time I will try their restaurant for an evening meal.

Bottom of the bath a little slippy, it had inbuilt grips but they were a bit worn. I expect I could have asked for a bath mat if I was staying beyond my first night.

The hotel is BEAUTIFUL, both outside and inside. Very old school atmosphere, classic with some happy modern elements. The most beautiful I've ever seen, for my tastes. Please, keep it like this forever. It's literally at 3minutes walk from the Reading centre and very easy to go to the train station by walk. Maybe less than 10 minutes

Maybe the floor wasn't so clean, but not dirty for sure, only some long hairs here and there. Matress is very unconfortable, too soft and with a sort of steep toward the left side that forced you to "balance" on the right

The room was well arranged and well lit. The ironing board and pressing iron were provided before my arrival and that was very helpful. I am grateful for that. The beddings were clean and smelt nice.

The toilet and bathroom needs proper washing. The toilet, floor, brush, bath tub and walls also need some deep cleaning. The bath tub had a poor water flow. It looked more like an Air Bnb toilet standard instead of a hotel standard.

Room was nice and clean, bed was comfortable enough and good shower, staff friendly. Great location.

The walls are pretty thin, so could hear the room next door talking at one point. There is no lift and stairs very steep, this should probably be clear on the booking page, had to carry suitcase up two big spiral staircases with only banister on one side, a bit treacherous coming down!!

The great charm of this hotel lies in the extraordinary beauty of the bar, 'library' room, and twinkly stairway....lovely cool Indian artiness, and the delightful and accomodating staff.

The fittings in the hotel room were a bit dated, but the positives above won through. Also, solo women travellers should take a taxi from the station late at night....the route from the train station included a creepy ink dark road - not great.

Booked this hotel for an overnight stay as we were attending a local event,, on arrival the staff member at reception was very helpful and friendly. For the price I paid for a Saturday night compared to other nearby hotels in the area i wasn't expecting the best but got this wrong, Big room,, clean room,, all facilities were provided and had a great night's sleep,, definitely made a good choice. The restaurant downstairs does the most lovely tasting food too, Highly recommended Many thanks

Comfortable room, simply but stylishly furnished. I booked a single but got a double this time - very nice - but the single beds are also comfortable. Entry is through the bar/restaurant which has been refurbished and is now gorgeous and serves excellent food with a 20% discount for overnight guests. Staff are very nice. Well sited for restaurants and shops as well as buses.

This is not a criticism but a warning - the rooms are upstairs and there is no lift; it is a listed building. Some rooms admit noise from the streets if the window is open. It's not as close to the station as many other hotels but we are only talking about a 15-minute a walk and there are buses.

Overall this was a really pleasant stay, the staff were incredibly professional and helpful during the stay. The room I stayed in was HUGE and spacious, loads of natural light, comfortable 4 poster bed and refreshments, including water and tea/coffee/biscuits. The bathroom was clean and also sizeable, with a great bathtub/shower. In the morning I had the best hotel breakfast (full English) I've had in a very long time.

Check-in was a bit of a let down as my name was spelt incorrectly on the key envelope and I wasn't verified straight away. The room was clean but had about 6 flies zooming around and took an hour to get out of the room. The room also overlooked the main road which was noisy; you can close the windows to minimise this but one to think about during the summer when undoubtably the room will get hot without ventilation. Also worth noting that this is a hotel/bar, the music of which permeated quite well through the walls, so if you are an early sleeper, this may not be for you.

Well located; attractive and elegant property with a good vibe. Staff very helpful; food in the bar/restaurant excellent and well-priced. (Munchees, 5 minutes walk away in town does an excellent breakfast, and the best coffee I have yet had on this visit to the UK)

My room was single, which is what I had booked, but the window looked out straight into the window of an adjoining building only about 6 feet away. My room had a tiny desk, but no chair. Room lighting was poor. No breakfast available.