Very clean. Extremely pleasant staff. Always acknowledged me. Comfortable bed. Very large decent tv Didn’t like My room mate had breakfast and wasn’t impressed for the price. Bathroom a tad steamy after a shower. The shower in room 12 was very hard to turn on and I couldn’t stand under it even at number 1 as it was too hot. Oh wait this is what did I like!!!!! Move this paragraph to the box below!

Green!!! I am an ex Staines person and it looks awful green. Also some of the building looks in need of repair out the back (woodwork) The bedside tables don’t match and look very cheap.

The hotel has recently been refurbished, and what a good job they have done.. they rooms were lovely, all beds new.. immaculately clean. Really local to the town, Lovely 'on the river' location Felt the car was safe in the carpark. Staff were just delightful.. The lovely Magda on the bar was so kind to my son, Teddy. He just adored her.. super friendly Ana on reception, made sure everything went smoothly with booking in, and went out her way to get our room ready for us when we turned up a little early. Being greeted with a nice friendly smile was just lovely.. Would highly recommend.. we'll be back for sure. Thank you.

Our roomwas immaculately clean and very spacious.The breakfast was was beautifully presented and lots of choice and the member of staff was very friendly.The restuarant also looked out on the thames .A real treat as it was unexpected. staff

We didn`t see a lift and it was a long walk and climb to get upstairs to our room.It wasn`t a real problem for us, but would be an issue for some guests.Perhaps this would have been sorted out in the special requirements /requests section.

The hotel is in a near-perfect location, close to centre of Staines but right on the river. There's a patio and restaurant overlooking the river, very scenic. The room was larger than I was expecting, with a very comfortable bed, and a desk. The shower was good with ample flow and temperature.

Very little to complain about here. I'd have liked an electrical socket closer to the bed but that's really nitpicking.

Very welcoming staff, helpful when booking in, I arrived late and made it to order food at the bar. I stayed overnight on the 28th, the person behind the bar was lovely and friendly, hope she gets to read this!! Very close to Heathrow so I could avoid morning traffic, about 15 mins from terminal 2 short stay

That I couldn't stay longer or more nights and that I had to leave before breakfast

The area the hotel is based is very central to the high St and shopping centre also the bus station is a 3 minute walk away. The room is spacious and comfy for a couple, staying for a night or two.

There isn't no air conditioning in the room at all, just heating. On a hot day, the two windows that are in the room have an option of opening up wider so more air can come into the room.

The hotel was clean and airy , and the staff were very professional, friendly and attentive, a lady called Magdalena resolved my a/c issue with great dexterity and young Satyajeet on the front desk addressed all queries very efficiently indeed

Place and stay was perfect

All the staff were super friendly. The room was ever so comfortable with everything you could possibly need for your trip. 10/10. The brekkie was just fabulous, well worth the extra charge, the staff during this were a delight.

Nothing, apart from a charge for daily car parking. Not expected.

Good value, located well on the river and for Heathrow, nice breakfast

Windows let in all the outside noise of the traffic junction and trains going over the bridge aswell as aircraft. No plug socket next to one side of the bed just a hole in the wall where one should be - couldn’t even use the lamp socket as it’s not the same socket type

The hotel was clean and welcoming The reception staff were friendly and polite.

The water supply in the bathroom was very poor. Couldn’t get hot water to it. Used the kettle to gain hot water for a shave. Whilst there was a good selection of cooked breakfast items they were drying out in the cabinet. Really put me off eating them.