9 out of 10 associates are very well trained and go beyond their duties to make guests feel comfortable and welcome

Our room had the curtains with lint on the far end. Had no USB connections. Your policy on handling washer and dryer ir the hostess on duty were not appropriate (no change, unable to charge 5.00 to the account to hand out quarters and bad attitude toward the issue of a tall Caucasian long blond hair and glasses on duty with Courtney (whom saved the bad experience) and probably a bit of decoration during the breakfast on the counters abd/or tables would add a festive touch to an excellent breakfast and fantastic staff

Stayed here for 2 nights while traveling around on a 3 week Holiday. 2 adults 3 kids 17, 13 and 11. Great location 5 mins drive from where you want to be (Down town, shops, restaurants and supermarkets). Nice pool area, very friendly and helpful staff. Parking very close to the building. Great breakfast where you can make your own Waffles, fun for younger kids. To add to the breakfast experience there is an area where you can order freshly made omelettes. Didn't use the bar and didn't have dinner there. Would definitely recommend this hotel again.

Only because I have been asked, the rooms could do with a little updating, just a little.

The location was great. The breakfast was awesome. Every morning we looked forward to the "made to order" omelets and the cook was so nice especially when dealing with so many different orders. We also liked the two free cocktails offered every evening and the bartender was super cool.

The couch in the living room wasn't very comfortable for watching TV but we didn't come to Flagstaff to watch TV so it was fine. The room seemed a little smaller than other Embassy Suites we've stayed at but probably because the layout was different.

We love the location of this property as well as how nice it is. The breakfast is great!

Parking was a bit dark and with what appeared to be an abatement property next door made it a bit harder traveling as we felt like we needed to take all our luggage into our room or risk our car being broken into and things stolen. We paid for parking, but no security was seen.

The staff were great! We loved the complimentary reception, and the breakfast exceeded expectations. The location is exceptional -- literally adjacent to NAU and within walking distance of downtown Flagstaff.

The rooms we were in could use a little bit of a refresh. If you're someone who wants to settle in to your room, this might not be the place for you. This is a perfect option if you want to wake up, brush your teeth, and go experience everything Flagstaff has to offer -- and come back and almost immediately go do bed.

Breakfast options were very good. Also Managers reception in the evening was very goof. This is an older property which could use some renovation, however it was very clean. I would highly recommend staying at this properrty.

The hide-a-bed was VERY, VERY uncomfortable. Tried putting blankets over the "Mattress" but that didn't help. That was the only complaint for our two days in Flagstaff. Replace the hide-a-beds!

the breakfast cooked to order and evening reception

postage stamp size bathroom in our king suite / work being done on roof causing problems with parking and inconvenience/ furniture in room needed update- torn cushion and very old upholstery on chair

Amazing breakfast, made to order omelettes with a cook! Staff helpful. Had 2 TVs, that was nice.

Beds were so small. We have 5 in family, each bed like skinnier than a full. We had 2 beds, sofa bed, and really tight, and one child is small. Rooms small and tight too.

The cleanliness of the whole facilities the awesome breakfast 🥞 the great complementary drinks for each stay at the bar just great staff great team effort everyday

That we had to pay for parking when the parking lot was not full

Friendly staff always willing to assist. The nightly managers reception was simply amazing and very much appreciated. The breakfast was amazing…best waffle and egg white omelet I’ve ever had!!!

Beds, pillows, and bathrooms are in need of some serious upgrades.