Loved the hotel and Staff. Will never use Booking.com again. Screwed up my reservation, absolutely horrible customer svc. Took a month to get a refund after I paid twice and booking.com was absolutely no help in getting the refund. First and last time using this company. Horrible experience and so much wasted time with them.

Loved the hotel and Staff. Will never use Booking.com again. Screwed up my reservation, absolutely horrible customer svc. Took a month to get a refund after I paid twice and booking.com was absolutely no help in getting the refund. First and last time using this company. Horrible experience and so much wasted time with them.

Breakfast very nice , especially the coffee nice start for my next day of travel all in one. the dining area is nice and large and very clean , good choice of breakfast foods including fresh fruit .

The only thing I can find to complain about is the price , pretty high for one night stay but that applies to everything during this high inflation time. That is obviously not entirely under the control of the lodging.

The pool and hot tub were very nice.

We arrived at 8:00, it was dark and the hotel was completely unlit on the outside. It made for an uneasy experienve during check in. The next evening we showed up after 9 and they were on, so maybe they were saving cost by waiting to turn lights on later. Lights made the location more inviting.

Breakfast was OK we only ate there once for breakfast. Room was affordable. Noisy guests were booked right above us and next to us.

No robes, slippers, and housekeeping did not clean our room at 10 like we asked. I think that was the front desks fault and only happened on one day.

Lovely breakfast space with waffle machine and two flavors of waffle mix. Room is spacious with nice spa tub. Clean and newly remodeled bathroom.

Only one elevator and it takes some time to wait in the morning .

Hampton Quality!

We waited til 3 in the afternoon to check in and were assigned to 2nd floor because we came at 3 instead of 4 or 4:30? We were told by the desk clerk that is the ‘new’ policy? It does seem a bit tricky to do this mid summer when so many are traveling? When do you decide just to do this?

The kids enjoyed the indoor pool and hot tub . I enjoyed the hot breakfast ,juice and coffee bar. Our room had a refrigerator and microwave. I also liked the snack bar so I didn't have to leave to go eat.

The vending machine wouldnt take dollar bills only change and water bottles were sold out, had to go to first floor and get it from snack bar. Elevator was kind of a wait in the morning. But overall everything was perfect.

The staff were very polite and thorough.

Nothing to do with the place itself but Arcata is my hometown since 1976 and it just frustrating to see how ruined it is becoming all around.

Adequate. No danish and fresh fruit sparse. Rest was as usual. Didn’t see anyone sanitizing tables between patrons.

Sanitizing of tables between users. Better choice of fresh fruit. Oranges?

Very nice hotel and location. Staff was great. Everything was clean and in good condition. There is a nice restaurant, Peppers, nearby for meals. Breakfast was typical for a Hampton Inn.

The hotel was a good value, but it was on the pricier side.