Courtyard San Jose Cupertino

Didn’t have breakfast. The location was great. Very close to the freeway

The phone (landline) in our room didn’t work. I had to go to front desk twice Saturday night to ask for blanket and again about breakfast. I forgot to mention to the night crew. I mentioned the phone issue this morning to the employee, she didn’t seem to care much. I then asked if we could at least get two bottles of water due to the inconvenience of the phone not working. She said no and that the bottled water was for guest that were checking in and not leaving. She directed us to the water in the pitcher. We had a long journey home and really didn’t want the water in a cup.

I really liked the common areas. The lobby had plenty of seating with multiple outlets. The courtyard was inviting, with seating around a gas fire pit and a large pool. They have a Cafe style food and coffee bar in the lobby where you can purchase breakfast or Starbucks coffee. I will say, the food was delicious, albeit a tad expensive. Our room was spacious, and I really liked the shampoo/conditioner/body wash dispenser in the shower.

My biggest complaint, is our room had a strange smell, like the prior occupant had possibly vomitted and the odor persisted after cleaning. (Or like a dead rat somewhere in the a/c system). Also, The bed wasn't very comfortable, enough so my husband moved to the pullout bed in the middle of the night. Otherwise, everything else was fine.

Cleanliness. The carpet l, bathroom, walls, furniture— everything about the room was clean and felt updated. Me and my best friends are clean freaks and so the lack of a saggy mattresses and water stained walls and dirty carpets was so relieving and satisfying. I am so thankful for a clean and peaceful stay. Nice water pressure and temperature too!

I liked everything. Well I wish the coffee station stayed open. We missed it.

Our stay was great, she facilities were easy to navigate and it was very clean.

The bed was VERY firm which caused me to wake up in pain. The fold out couch bed was nice but the mattress was very thin and you could feel the metal bars which is fine for children but definitely not for adults.

There was no breakfast. No food available to buy that I knew about. That was okay with me for the price of the room. I loved the ability to walk outside without going through the rest of the place. That on the first floor there was the sliding door.

Not much could have been better considering COVID. I would have liked being warned that I would have to push down on the room door handle hard, to get the door to open.

Breakfast was good. We liked the menu options. The food was good, not great. The shower was beautiful. Liked the soap, shampoo in th shower. Nice clean room.

It would have been nice to have a refrigerator.

The staff was very courteous and helpful. We stayed three days at the location and the staff provided us extra towels without us asking, which was very nice.

The water pressure in the shower was very low. I also disliked the sliding 'pocket' door on the bathroom.

great location and very spacious. The room feels like a home. Everything was clean. many restaurants outside the hotel by walking distance

they didn't provide the room I request.

The staff was very welcoming and the room we stayed in was very clean.

Just a minor complaint. My girlfriend and I wanted a King Suite on a higher floor and unfortunately the staff was not able to make the accommodation but it was reasonably understandable.

Location and cleanliness.

$150.00 for a dog and not getting it back if room ok, is a bit excessive. I thought that breakfast was complimentary, but found out otherwise.