Hotel Villa Serena

They were able to accommodate the check I time. I was so exhausted from traveling.

I didn’t like the fact that every room was upstairs. I was asked for a $75 deposit and I only had a hundred bill, in which he did NOT document nor did I receive my $25 change but I was told that I would receive the $75 deposit during check out. As soon as I got to the room I fell asleep. I figured (he looks like an honest man) I’ll just deal with it tomorrow when I check out but when it came down to that. He pretended like he didn’t know what I was taking about. I say pretend because the facility was empty. There were only 3 rooms being occupied and one of the rooms looked like they permanently live there. Needless to say they never checked the room out to see how we left it and only gave me$40 back from a $75 deposit

I liked the value of the room and the location was very close to where I needed to travel too. The price was excellent for the San Diego area. The hotel was not too far from the airport as well. Overall, I was please with the value of the space.

My only hesitation was that there are some repairs still in process on the facility outside of the room. Some of the guests are a little more urban than mainstream hotel guests. The first room I was assigned smelled a little like cigarette smoke, but they were able to reassign me to a different room. The area the hotel is located in is a little more urban, but the value of the hotel was really good for a hotel located in San Diego.

The cleanliness of not just the room but the property as a whole. I appreciated that Sam, the owner and operator, went above and beyond the. call to make sure my stay was comfortable the heater wasn't cooperating and Sam brought me and my wife extra blankets and a portable heater. Close to the various casinos in the area. 15 minutes to Sea World, SD Zoo and International Border

There wasn't anything that I disliked

We liked the modern appliances and the over look of the room.

We didn’t anticipate how inconvenient having no towel hook would be but it did not put a damper on the trip. As well as not having a door for the shower, we placed a towel down on the ground but the water still got everywhere no matter how careful we were for it not to. A bit annoying but not a huge deal breaker for us to not stay here again in the future

The rooms are extremely comfortable and inviting. It's so nice to have a little fridge and a microwave and a little coffee maker. And the showers are awesome. I really like the minimalist decor and the staff is extremely friendly and cooperative. They just make your stay so easy and enjoyable.

Nothing. There was nothing that I didn't like

This place was exactly what I needed to recover after getting sick. It's close to the El Cajon Station and a 7 Eleven is close by too. I was skeptical as the ratings are not that good, but the room was modern, clean and convenient. It had everything I needed for my 2 nights stay.

Staff wasn't at the reception until 10am which made checkout or extension complicated. Checkin could be faster.

while the location on a busy street and with not much in the way of dining within walking, the hotel had a lot of charm and the room was very nice, well designed and color coordinated (though 2 chairs would be nice). Good AC, very nice staff. The internet further from the office was non existent, which is a bummer.

internet issues where our room is (though nice to be back further from the busy street).

everything. extremely clean, well maintained, quiet, and very accommodating staff.

the only negative about this place is the available parking. super limited.

Gorgeous property with freshly remodeled rooms all beautiful inside and out. Staff was very friendly and so helpful.

Pillow was slightly large lol

I loved how neat and clean the rooms are and stayed at this place before never disappoints. Great place to stay and also the pricing is amazing.