Surf and Sand Resort

the location, view and amazing service from staff.

the keurig machine was DISGUSTING. we poured water in there and saw floating transparent build up. they pretend like to my clean their remotes by placing them into a cloth bag, but it was so nasty. these are small things but it makes you think of what else isn’t being actually cleaned (like they claim)

Our 5 day stay was amazing! The staff, the food, the massages, the pool guys, gift shop, the valet, and Oscar the server to my meals in my room were ALL 💯! I wish I would have stayed longer than 5 days. I would recommend this place to anyone. We also caught a 150 lb bluefin tuna 75 miles off Catalina island. Ask the concierge for assistance. Tell her you want the same boat Luv and Tom took! ( or fbk me at Luv Lee Russell- Denver Co. I just can’t say enough about this place… 5 ⭐️ for sure! Perfect vaca! You have to experience the place yourself. I would return in a heartbeat.❤️

Food /drink prices. Pet deposit was high. No designated place for my dogs to urinate and poop.

A wonderful boutique hotel. Felt luxurious and special without being pretentious. The concierge staff gave great advise on dining and activity options suited to our family. The front desk and other hotel staff were friendly and super helpful. The location is excellent, about 10 minutes on the free Laguna trolleys to the main downtown area. And there were also good options for food and exploring around the hotel. Loved hearing the waves crashing and sitting on the balcony - we saw dolphins and sea lions from our room! Beach and pool staff were very helpful too.

We wished there was a bigger pool but we still enjoyed it.

The location was great. Walkable to restaurant and amenities. The view was beautiful.

The room was very very dated. The carpet was disgusting and the bathroom was old and the tile countertops were gross and dated. The hot tub was disgusting, kids went in and i dipped my legs. Debris on bottom with so much sand. Thinking they would clean by next day…NOPE same straws on bottom and full of sand. Yuck. Not having a beach was a bummer. We took trolley to the beach by Montage.

Where do I start. Firstly I cannot write this review without giving a huge shout out to Sandra who is one of the lovely staff at Surf and Sand Resort - she made our trip extra special and sent some wine and cheese up to our room and also booked Nobu for us which was incredible as it was impossible to get a booking otherwise. As soon as we walked in I felt like a celebrity. We were greeted with amazing staff on the front desk, they upgraded our room with a small fee which was so worth it. Without even going into the Hotel itself the staff make it the most amazing experience. This Hotel is the only one on Laguna beach which is on the sea front, you can hear the waves crashing - our room was right on the water. The food in the Hotel was impeccable, you seriously need to try the breakfast burrito & French toast - OMG! On our first night we went for dinner and the food and cocktails were insane! I would seriously go back every year to this Hotel if I could. Excited to visit again! It is always fully booked so we were so lucky to have got a room! The best Hotel I have visited for sure! also the pool was incredible !

literally nothing I could complain about :)

Love the view of the ocean from the balcony. Love how the staff does everything to make your stay wonderful.

No air conditioning so we had to leave the sliding door open and 100's of flies filled the room, as well as a 3 inch roach. Very dusty as if the room had been empty and untouched for the whole year of the pandemic until we booked it. Dirt in the corners of the room. Didn't care for having to call for housekeeping each day or they wouldn't come and bring amenities as well as clean.

there is so much to love. the location and charm make this my favourite place to stay in Laguna. the location is ... transformational. watch the dolphins pass, lounge by the pool, have a well made drink, enjoy the spa. it's a holiday.

it needs some renovation/work )imagine it's hard to keep a place so close to the sea looking super shiny). the spa steam was broken - I think given the prices here it would be good to give some add ons to treatment or something when that happens. still--- the place is magic and the spa facilities delivered.

Location was excellent , right on the beach. The front desks receptionists and pool employees were really really nice and supportive.

The hotel needs refurbishment. It is really old, the carpet in the room very old and dirty. In the breakfast restaurant it was dark and in fact it was positioned in a lobby for tourists to go to the pool at the first floor with a bad smell of chlorine on the way. The pool was very crowded and with a public pool feeling.

Room was excellent location and view (thanks to Ali ) - it was Ocean front so hard to beat. Staff was outstanding and so helpful always. It's hard to find good help these days but Surf and Sand managed to do it in spades.... everyone from Ali, everyone at check-in/ck out, pool and beach help, bar tenders, waiters and room cleaning & service. OUTSTANDING, FREINDLY, HELPFUL and PROFESSIONAL. WOW it was an absolute pleasure and so refreshing to see that level of excellence in customer service does exist albiet hard to find almost anywhere else.

Looked at dates for future to be booking a trip back and noticed the rates were going to be almost $200 more.

We loved the ocean view & hearing the surf. The room was comfortable & clean. Disappointed we didn't get to eat at the restaurant. It had a high rating for Luguna Beach. We did order room service for breakfast & it was delicious. When we had a problem with the shower, they were very prompt & courteous! They gave us chocolates & a bottle of wine. We were disappointed the bar was not open & they gave us a complimentary bottle of wine.

We had problems with the shower & our room key, but it was rectified right away.