We were charged for parking even though we only parked in the parking structure for 5 MINUTES. After we realized the parking fee was so expensive we found alternate places to park on the street. At check out time we were told we parked in the structure the entire time of our 2 night stay, which was incorrect. We had to spend almost 30 minutes speaking to the parking lot manager to have these charges removed. It seemed very petty to have to go through this just for a parking fee that should never have been charged on our bill!!

Location

On check-in, they could not find my reservation even when I showed them my information from Booking.com. I had to pay more for the room as a result. In addition to the final charge, they also put a second charge on my credit card for over $250 and they cannot "find" the charge in their records when I call about it 3 days after chekout. I had to file a dispute with my credit card Be ware and check your statement online after you leave. Don't wait until you get your credit card statement.

Valet staff was excellent, They helped get us to dinner at the TP Lodge and when our rental key fob didn't work properly. The room clean, spacious, and had a great view,

My wife had problems walking so the distance to the room from the entry and from the dining was overly long. The breakfast was expensive for what we got. We came down at ten and several items in the buffet were down in choice and several not there at all (fruit)

It was nice very clean

No view and people were smoking pot all night which came into our room. The shower was hard to use. The actually have a hand held apparatus for handicapped people but it’s actually a wand to wash dogs The room was built for handicapped but it had a bathtub?????

Customer service was above and beyond, talked us into a beach view which was so worth it, very quiet as well. The room was large with an amazing balcony overlooking the golf course and ocean. Breakfast buffet was delish, fresh and a nice variety of items. Shower was large and spacious for my big husband.

The bed comforter looked very old and grey colored. The room smelled somewhat musty and mildewy

Our room was very nice over looking pool and golf course Food was good....breakfast hot items could have been hotter. Luke warm most mornings.

Was not within walking distance to shopping or restaurants but the views made up for it

We have always enjoyed their customer service, restaurant amd quiet, comfortable rooms with a view, even if it's a partial view of the ocean

It would be nice if they had more firepits to enjoy the ocean view. We didn't like that there is actually a room service delivery fee on top of the outrageous prices for a beverage

May weather not conducive to using pool. However it looked nice.

No staff to quiet group of young girls with their mothers screaming later at night in hot tub.

The breakfast was okay, but it was complimentary with the room. I did have to pay for my daughter which was pricey.

I did not have dinner at the hotel due to the lack of variety.

We had a great stay at the property. The extra charge for self-parking of over $30 bucks is excessive.

Extra charge for self parking is excessive at a hotel where you can only get there by car.