Staff were amazing, super friendly, and extremely helpful with any questions we had about the area or connecting transport to other cities. The gym is a really solid fitness facility for a hotel and the presentation of the venue was everything I had expected.

Shower bath. One thing I can't stand is showing whilst standing in a bathtub, not what I had expected, but if that was the worst thing about my stay, I'd say I have pretty first-world problems.

Best decision we ever made. We changed our hotel reservation at the last minute to stay here as we were worried about some bad reviews at the place we had originally booked. The hotel made us feel welcome, comfortable and so unbelievably well looked after. It’s in A great location, the staff are amazing and our room was incredible. As first timers in the city we couldn’t have picked a better spot. We were staying as the last leg of our trip up the coast as a family and celebrating my partners birthday. It’s a stay we’ll never forget!

That we couldn’t stay longer!

Rooms are spacious, breakfast is generous & staff very nice! The hotel is on a hill, literally, so be prepared to walk up but it is very central. It is closer to china town, union square etc.

Nothing really. Only issue i had was that someone took items from the fridge, i noticed it & i was charged for it but fortunately there was no argument when i told them i did not take anytjing. They run a digital fridge system. Also, a few items were tajen from d bathroom (their items) without me being notified. I found all that strange. They had a tent in d garden for a week which takes away beauty from it’s gardens

I stayed here all the time and love this hotel. Unfortunately, they put me in a room so far away from the elevators that I kept getting lost. I never want to stay so far away from the elevators again. It was too much. Also, because of the inconvenience the front desk, very sweet Receptionist* wanted to Comp me for the caramel corn I ate, but it was on my bill. It’s not a big deal except she made an exception that was very kind because of the bedroom.

Normally, I’m given a great room. This time I was given a very tiny room very far away. It was completely inconvenient. I consider this hotel my home away from home so it was disappointing

Bathroom need to be upgraded

Bathtub

The flowers in the foyer, the turn down service, comfy beds, apples/fortune cookies, and the coffee in the morning was excellent! The doormen were also lovely and so helpful.

Kind of weird there wasn’t free internet. I’m a member, so the charge was wiped from my bill, but I thought that was odd as it’s a basic expectation at every hotel. Maybe it did exist and we just didn’t figure it out.

We stayed for our honeymoon and were upgraded to a corner king room which was really lovely. The staff were kind, interested and helpful. The room was immaculately clean, as was the rest of the hotel. The location was exactly what we wanted given that the things we wanted to do were predominately in the north and north east of the city. The only downside we could complain about was the price of the food and drinks. A very average bottle of red wine will cost you north of $80 and any time spent in the bar will feel like a violent assault on your bank account. That being said, the service that accompanies those expensive drinks is beyond reproach. We really enjoyed our stay and would love to visit again.

Nothing

Great location, and lovely room. And happily, there was a dividing door between the bedroom and living area sofa bed (this is important for us, and for our teenage children but usually difficult to pinpoint in descriptions and photos). Staff attentive, and breakfast was fab. Big shout out to Carmen on the 8th floor - she was excellent.

The sofa bed was very uncomfortable. Unfortunately, the children only told us after we checked out, but they said it was the worst bed of the whole holiday (we stayed in six different places) - so this was disappointing to hear. I guess that they didn't want to be too negative, because obviously this was an expensive stay.

The bar was great, the small wine tasting experience was great, Diva is very knowledgeable and a great host. The location is great just a few blocks from Market street, and the ferry building and right around the corner from China town. There is even a cable car stop.

The 37 parallel restaurant was only open for breakfast. We would have preferred to eat dinner there instead of the bar.

Super comfortable bed and plenty of space in the room.

It's nice but not new, so expect everything to be a little aged, like early 2000s