Four Points by Sheraton Santa Cruz Scotts Valley

Our room was spacious and very quiet as we were way down the hall. The staff was super helpful. Especially since we were there during an evacuation do to storm conditions in our area, which is why we were there. There was a fair amount of chaos in the lobby but they got us checked in quickly and efficiently.

Our room was fairly cold and the thermostat hard to figure out. It took hours to heat because of the heater was mounted on the ceiling in front of the door so it took forever for the heat to get over into the living area. My husband had to wear one of my long sleeve shirts to keep warm. The bathroom door was a barn door style that slid to open and close. It was heavy and hard to keep closed got my fingers caught in it once. Ouch

i like how the property came with a microwave and the faculty gave us plenty of extra towels when we only needed 2. We ordered and King room and it came with a massive bathroom; it was also very clean. The staff was extremely nice and I will definitely be coming back to four points !

the shower structure was weird but i still enjoyed it. the shower doesn’t come with any doors so the water just sprays everywhere in the bathroom. we had to use towels to clean the wet floors.

I LOVED the bathroom. The shower was huge. The beds were comfortable. The room itself was so spacious. Everything was updated. Great TV. Great staff! I couldn't figure out the heater so the worker came to my room to help me. Family friendly rooms and environment. Great quiet location.

For the price they should atleast offer continental breakfast or to go breakfast.

The location was really good. The hotel is brand new n it’s so clean

The only thing I didn’t like was. I called front desk around 9pm n no one answered. The other part was AC units it’s not blowing the air fast enough. I have it set for 70 n it’s 78 in the room it’s been over an hour n still has not cooled down.

I was very pleased with the kindness of the staff, how beautiful the hotel was, and I loved the comfort of the beds. I am definitely considering this hotel the next time i visit. Me and my partner were very pleased with our stay overall.

There was nothing about the place that I didn't like.

AC was out in our room. Front desk gave us a fan and apologized. Everything else was perfect about our room and stay. Will go back. Great value and very nicely decorated rooms. Felt like a restoration hardware bedroom

AC unit was out of order so room was warm and stuffy. Luckily they gave us a fan and the cool Santa Cruz weather cooled our room.

Stayed one night during evacuation, staff were very friendly and helpful, facilities were pleasant, if generic. Parking was quite full in the evening; a lot of other evacuees staying at the hotel. Room was reasonably priced but the pet deposit is steep.

There was a lot of noise from the hallway.

Location was great. Facilities were clean. Staff was friendly. I was a tad shocked when I walked into the hotel lobby to smell marijuana (very strongly). Overall, my overnight stay exceeded my expectations.

I was a tad shocked when I walked into the hotel lobby to smell marijuana (very strongly). I think the price was a tad steep and could be more affordable.

Beds were very comfortable and the room was spacious

Cups with lids that fit would’ve been nice. A pool also would have been nice. I was expecting a free breakfast but that did not happen. There was no microwave

Spacious room, comfortable bed, big shower space and nice bathroom.

Could hear neighbors tv noise. Bed frame has edges and hurt myself repeatedly trying to walk around the bed. Room got too dry during night.