The room was big, clean and had lots of activities if you were to stay in. The staff at check in was excellent forgot the gentleman's name (Matthew ?..) I would definitely stay here again this time I would bring my kids as this was a solo trip for our 9 year anniversary. The city was just breath taking and loved the champagne boat ride we booked. I can not wait to be back!

Well lets start by parking there is no parking for trucks bigger than 6'11 and you need to park across the street from the hotel, it is cheaper though to park across the street. The bell/valet staff was the weirdest I ever encounter, you ask for help with luggage and they give you the cart and you load it ?... Then ask them to bring it up and they leave it and tell you to bring the cart down when your finish ?... it was just weird. I've never encounter this before in any hotel I've stayed in. Then why have a bell service.? Lastly i was expecting more of a wow factor as we were celebrating an anniversary. oh almost forgot they don't have any restaurant or somewhere to grab a snack.

The room was lovely and large, and it was really nice to have a full kitchen and two bathrooms with a separate area to watch TV because my husband likes to go to bed early and get up early. Either one of us could watch TV without disturbing the other. The staff were very friendly and helpful, and it was very close to the state line, which would it be great if we had gone to the casinos.

The only thing I didn’t like was that there was only valet parking. However, this is a small price to pay for such a lovely property. We like to come and go a lot, and it’s a little bit of a pain to have a valet park the car multiple times a day.

Loved the outdoor pool and spa which were fanatstic after a day on the slopes. We had a studio room which was compact but had everything we needed for our stay. Excellent location close to the Gondola and in the village with plenty of eating options nearby and a good supermarket across the street. Good value for the location and peak period

Dissapointed that the sauna was broken, from reading other reviews it would seem this has been the case for some time. We thought the layout of the room unit was not very well thought out, would have been better to have had an eating nook in the kitchen area rather than table and chairs. Also would have been nice to have a had a lounge or another chair to relax in, a window set would have been perfect.

The staff was very good. Laurel the concierge was excellent. We would stay there again.

Valet parking only was an added expense daily and with tips every time you went in and out. Our first room had a 4 plus foot high riser that took up about five feet of room space. The problem was it was in front of the window so if you are less than 6-4 you probably could not open or close the blinds which made no sense. They changed our room after we requested another with out hesitation.

We loved our room with the full kitchen and so we could have breakfast in and make dinner. Too easy! We loved the spa after a day on the slopes too! If we were too tired to cook there was so many options for dinner just within a few minutes walk.

Everything from the location to the cleanliness of the rooms was amazing! The grounds were well-kept, staff was friendly and efficient and our room was better than we had expected. We booked a 1 bedroom suite with a fireplace. It had a fully equipped kitchen with a full refrigerator and oven. 2 pull out couches, 2 bathrooms with a great layout. Check out was at 11am but they allowed us full access to the pool as long as we wanted. We cannot wait to come back!

Due to recent Covid protocols they were unable to give us a late check out. We completely understand but the extra time would have been nice.

Close to the gondola. Walking distance to most restaurants and stores.

The shuttle from Reno did not take us directly to the hotel even though it advertised so. It is very hard to carry all the luggage to the pick-up area at Harvey's. Perhaps the hotel could have a shuttle to drive you to and from the pick up area or arrange with the shuttle company to have a delivery at the hotel.

Close to everything. Clean. They charged what they said they would. Nothing unexpected

Most of the staff was great. some, especially the evening and night staff were a bit indifferent. The hot tubs were not kept in good condition. Property doesn’t have a lot of character. The mattress was way too soft.

Location, heated pool during winter months, nice exercise room, exceptional housekeeping! It’s been a long time since housekeeping offered to clean room . In other places I stayed post Covid, most are as needed bases.

The high cost of valet parking. Every hotel now seems to charge for parking it seems.

Loved having the fully equipped kitchen. Game changer for sure!

Paying for parking. Very expensive for a daily rate and adds quite a bit of money to the final bill. The stay was wonderful but paying for parking would make me to a double take before booking again.