I liked that there was an enclosed jacuzzi since the weather was not particularly warm. The breakfast in the dining room was nice and the staff was friendly.

It was not as close to the Harbor Village as the web made it seem, and the walking path was not as obvious as it should have been to know where to go. The jacuzzi is nice and I am glad it is open late, but it said nobody under 18 and people still had a kid in there. If there is nobody to enforce it, then the rule doesn't matter. The towels in the pool/jacuzzi area are ridiculously small. I did not like being assessed extra taxes and stuff from the total I was given upon booking. There should be transparency about all of the extra tourism fees.

The proximity to the Ontario Mills Mall, the freeway, and local events made it a convenient location. The staff was exceptional in being accommodating. I received help with luggage and paperwork several times during my stay. The fitness area, pool and breakfast area were clean and well run. Staff readily cleaned and refilled necessary items. I had forgotten a very important journal in the lounge at checkout. They saved it for me until I was able to pick it up. I really appreciated that!

The facility was great, the location.next to the harbor, accessible by a very quick drive or a 20-minute walk. We didn't have a view of the harbor, but the view to the patio and the Ventura hills was also great. I LOVED the little patio area! Very peaceful. Everything was also very clean. And the enclosed jacuzzi was a great plus, perfect for the breezy harbor area.

The parking fee feels like an obligation not included in the original price, especially since there isn't really "free" parking nearby. Also, if you don't want to explore the harbor, everything else is a not-so-great drive/bike/walk away. Furthermore, breakfast and dinner are not included.

I wasn't expecting to have to pay for parking. This should be clearly communicated in the description of the property.

Facility was clean and quiet. Our room was viewing the harbor, but we really need something that's quiet, and this property met that. Everybody was happy.

The bathroom sink had a sewage smell to it. We did not report it because it wasn't a big deal for the two nights we stayed. No dresser available in our room, so it was a bit of a faff to get stuff organized.

Very quiet. Comfortable beds. Spacious room. Delightful sunny balcony with harbor view.

Additional charge for parking.

the grounds was really nice. Nice to walk around. Location was decent, could walk aroung the harbor. Nice to have a balcony and slider door. Staff were friendly and very nice. Everything was very clean.

I would've liked a better "work" station/table in my room, but maybe this is normal for a 2 queen room, I usually get a king. I lovedd the balcony, but once I sat down, no view.....

location

having to pay for parking

The view from the rooms was beautiful! When we checked in the desk was so disappointed that they couldn't give us a Harbor View, but our rooms looked out over the beautiful landscaping of the property so we didn't mind at all. The property was a quick (minutes) drive to the Harbor and to a grocery store. The beach across from the harbor is still calling our name! We ate at The Boatyard Pub in Harbor Village and had the best fish and chips we'd had our entire road trip! Best Shirley Temples also :)

The staff were very friendly. Both Maria and Norma are exceptionally gone out of their way to accommodate our schedules. Our staying and at the banquet room buffet were 👍👍. Their professionalism and services are GREATLY appreciated!!

No issues.