I like that everything was great, from customer service, cleanliness, and comfort. Every person that I encounter myself with is very friendly and polite. People who stood at The Goodwin were also very friendly.

I didn't like that it didn't have many options for breakfast. I think that a breakfast bar or something similar should be added to the hotel. It would be great if the rooms had a jacuzzi as well. I had a bad experience in parking on the side of the hotel, and I will do valet next time. Downtown Hartford didn't look as bad as what happened to my car. It's not a hotel issue, more of a city issue.

Property was spacious, clean and staff was very friendly. Bed very comfy.

No breakfast, no restaurants close-by for coffee! Keurig machines outdated and not hygienic. Needs hook in bathroom: huge bathroom and dressing room but no hook that makes sense. No main trashcan or small sink at front counter area. Weirdly noisy at night outside and empty in day (not hotel’s fault).

Gorgeous hotel! A short drive to the suburbs and a short walk to the Wadsworth Atheneum (worth a visit, by the way.) Staff were friendly and helpful. The room was spotless. It's big and well-appointed, thoughtfully furnished. I was very comfortable. Had all the amenities I expect from a nice hotel. Loved the giant shower and lighted vanity mirror. Console tables were perfect for key cards, handbags, the stuff you can't leave the room without.

One little note - I would prefer milk to creamer with my free coffee (available in the bar in the AM.) Although the coffee was good enough to drink black!

Its good in the aspect that it’s close to the location we came for and it also provided a good proximity to local eats in the area.

The breakfast (provided) if you can call it that was basically non-existent. We looked in to see if coffee was available downstairs and what was there if anything for food and there was nothing except maybe some de-caf and idk if it was even fresh.

We loved the room, spacious and spotless, and the coffee was good too. Having a refrigerator was great. But the main thing we liked was Joy, who worked at the front desk. She even joined us for dinner. She is a real jewel and we loved having the opportunity to spend some time with her !

Leisure trip, parking was the biggest issue. They should reserve free parking in the garage across the street for their guests like the Delamar hotel in West Hartford does. The maid didn't make up the bed when we went out on the town during the day, but changed the towels and cleaned the bathroom.

Modern hotel with an upscale feel. Cozy bar. Location was so convenient. Valet service was nice. We walked everywhere during our weekend stay! We felt very safe, day and night, walking to/from a variety of downtown locations. So many great restaurants to choose from.

Amazing hotel! The staff was so helpful and friendly. We had a king suite and it was perfect! Lots of space, a huge tub, comfortable bed, and beautiful interior design. The whole building was really nicely renovated and designed. A very unique bar and restaurant are right on the ground floor.

The location is perfect! The entire hotel was kept very tidy and it’s’ decor very lush and modern. Our room was comfortable and cozy and it was very quiet during evening hours!

The restaurant was not open. It is very unfortunate for the price that the hotel does not offer any type of breakfast offerings or room service.

Great location and the room was very clean, the staff was very accommodating, polite and courteous…👍

Only drawback is the room I stayed in 511 was to dark, more lighting is needed since the windows are small and hardly any natural light comes into the room…