Very nice clean room. Absolutely great pool !!! Free shuttle service to Duval street.

The breakfast has room for improvement. It took forever to get refill on hot items. Most of the dishes were empty and only filled with a few items each time that was snatched away right away. Refills should have been larger and faster. Orange juice machine was left empty. Tables were left dirty from previous guests. Etc. The breakfast staff didn't seem to be too enthusiastic to be there. The front desk staff was very courteous though !! The shuttle driver didn't want to talk to us and answer questions about where the pick-up place and times were. I had to call the hotel to get information. But I appreciated the free shuttle service. The pool was definitely one of the highlights along with the room.

I loved the cabanas at the pool. We enjoyed the location of breakfast overlooking the pool. More breakfast fruit would be appreciated (we were in Key West - fruit is in season). We tried the bacon; it was extremely greasy and had very little flavor. I am wearing a cast due to a broken ankle. The function of the elevator was very sporadic. The lobby, pool area could use more convenient ramps. The information for the hotel needs to include information about the number of steps that need to be navigated too. We would not have booked the room if we knew the elevator only functioned sporadically AND if we knew a first floor room was actually on second floor due to parking being on the ground level under the rooms. We would appreciate a complimentary stay of two nights to compensate us for the inconvenience and expense of our original stay.

please see above statement

I absolutely love the location. Beautiful pool and the breakfast was great-large selection and all very fresh. The check in was smooth and the girl at the desk was very friendly. The concierge Xavier was also super friendly. This is definately an upscale Fairfield Inn and a great value- compared to the cost of the other KW hotels this was a bargain and still very nice.

Nothing.

The property is alright and acceptable. Beds were comfortable, nice staffs, and amazing atmosphere. The pool was nice and pretty big. The breakfast in this hotel is a 9/10. I loved the breakfast meals, had a lot of good options!

I saw a lot of insects that grossed me out (in hallways ). Rooms are too small, that there isn’t enough space to put luggage or items. This hotel doesn’t have enough parking, which is crazy. Area is too loud.

Loved the pool area! Breakfast options were nice. The shuttle was great and prompt.

Breakfast area wasn't kept clean. The floor always had spills and I had to request that our table be cleaned many mornings. The room was clean, but old (moldy spots in the bathroom). I would expect these things to be cleaned up at $400-500/night. The bike rental people were very friendly and accomodating, but definitely wasted a lot of time.

room was clean along with the pool area and breakfast was a good selection

The taxi serves to drop and collect for the down town area wasn't great, as not enough spaces on the mini buses ,and driver wasn't sure another was coming ??? we ended up walking 40 minuets back as inadequate transport surpliced for the serve to run efficiently. so used our car and local bus the following day.

The property was quite nice, mostly covered parking, guest laundry, very nice pool. While the property wasn't close to the main area of Key West, they did offer a shuttle each way. The staff was quite friendly.

The AC unit was a bit loud. The extra $25 charge included items I wasn't able to use like the Tiki bar drink coupon.

Pool and bar were very nice with cabanas and palms The enclosed area was contrast from the road outside. just down from a great cuban bakery/coffee

Room was a bit simple but if youre using it to go and do other things its ok. I wish we had been told what type of services concierge could have booked us when we checked in. would have been nice for a quick check or minute of options . we would have booked more activities. we didn't know.

Breakfast everyday was very nice. The room was clean and air conditioner was good. Staff was very friendly and very helpful. It was nice having a shuttle available to transport us to Duvall Street

I have no complaints.

The rooms were lovely and well furnished. The hotel provides a lot of extras - heated pool, a hot breakfast with a very wide range of food, free parking, a free shuttle bus running downtown and to the beach. Free sunloungers at the beach. There was even homemade lemonade each day in the foyer! We really appreciated all these extras.

The rooms were a little cramped.