There are so many positive qualities about this hotel. Room 1401 is my favorite. Friendly team that are around from one year to the next and remember you. Excellent location in the cute town of Hapeville. Easy access to downtown. Great food on site. Even better bar. Close to lost of other fab restaurants. The list goes on!

They don't offer daily housekeeping🙃 For me, I chose a hotel over an Airbnb or VRBO because someone is going to spoil me a little by making my bed and cleaning the bathroom. I stayed for 8 nights and my room was cleaned 1x🙁 First world problems, I know; but it's details like this that make a difference.

The parking should be included in the room rate. I did not enjoy paying the parking fee.

Our first impression was from the doorman "Mr. Johnny". He welcomed us at the front of the hotel, gave us all instructions for parking and check in and took care of our luggage. The hotel was very nice and the rooms were roomy. The kids enjoyed the indoor pool as well.

The only issue I had is I notice some sort of green fungus in the shower, so that's something their cleaning team would need to work on and treat accordingly.

We enjoyed our stay. The bed was comfortable but the rooms are okay. We had the queen double bed room. Location was good we had a city view. Restaurant was okay definitely stop at pit boss for bbq. And even through we was right next to the airport you don’t hear a sound.

We didn’t like that the outside pool was closed and the one they had inside was just filthy and smelled. The jacuzzi was cold. The gift shop had a candy snickers bar for $6 just for one candy bar. Omgee

my room had previous guest dirty soap in shower and only 2 towels

comfortable n spacious room and bath. Sitting area and long-chaise is well appreciated. Very good quality of mattress and quite air condition. Water boiler tea and coffee-espresso machine!! Pool and free ample parking. Restaurants and huge lounge to wait for your flight after check out time. Nice arrays of choice for breakfast with waffle-machine. Friendly service.

At restaurant, whether for dinner or lunch, you must have time to wait before your food arrive. But the personnel explain and prepare you that before you order.

Our room was clean, close to the elevators and the ice machine. Also the location was great for our needs.

The safe didn’t work even after maintenance came to look at it and couldn’t fix it. Also not much counter space in the bathroom for toiletries. The outlets on the table by the beds were so used the plugs fell out, they need to be replaced.

Bed was comfortable. I did not use the food services as I did not arrive on time for breakfast and left early morning. Overall a very nice facility.

I did not like the elevator. Hotel made an extra $60 charge on my card but was refunded. Overall no other complaints to note.

We booked a room very late at night, after being stranded at the airport without our luggage. The staff was so helpful and pleasant, from the very first contact - the shuttle driver. The desk clerk provided us with toothbrushes (ours were in our luggage). The room was spotless and very comfortable. The experience at the hotel salvaged what had been a pretty crummy day.

Nothing I can think of

Everything was ok beside the fact that I purchased room with breakfast included and if I would have not said anything about they would have charged us breakfast for 3 people. The stuff was nice and I showed them my booking and they gave my money back. It’s confusing when you book cause the same room might say breakfast included or breakfast available so you need to pay attention when you book. Also, they charged parking lot which was not included in the booking price. They added it at the end an extra $22 per night.

Breakfast situation that I just explained and parking was not included in the final price of my booking