Desk staff was confused on my booking. I had already paid a third party for the room. Gentleman at the desk charged me another whole room charge again. Then the next day they charged me a third time. It took about a week for all the charges to get settled and removed. Their was a bill charged and then credited finally. First the printer wasn't working then the next day the internet was not working. I never could get a recepit. Had to call the desk a few days after I left to make sure it was going to get taken care of. Took about a week.

As stated in previous reviews, the location is perfect… steps away from Riverwalk… so much to do and see. The complimentary breakfast offered a good variety and was hot and delicious. Our room was clean and spacious. The ac kept the room cool to our preference. We were aware of the parking fee at booking time and understand urban locations typically charge for parking.

The only negative was the air conditioning thermostat showed 76 degrees which could not be accurate as the room was at a very comfortable temperature given the outside temperature was in the mid 90’s.

excellent location within walking distance to so much. the riverfront area is very close. nice breakfast. comfortable. Very affordable

A little noisy next to the Main Street but really not bad

The location is excellent. It's within within walking distance of the riverfront, city market, and tons of great restaurants. Parking is manageable, but beware they charge $30 per day to park. The staff is very friendly and the free breakfast is hot with a wide variety of food. The beds were extremely comfortable and the guests were mostly couples and families, so no loud partying or noises at night.

The pool was closed because it was being worked on the entire time we were there. It's obvious the hotel is older, not run down, just older. It's a little tight in the rooms with two queen beds and not much water pressure in the shower.

The room was clean and comfortable. I was afraid it would be dated or dumpy but, it wasn't. All the areas including the rooms were updated and attractive. It was a perfect location because, it was a short walk to the river. That's what I wanted. Also, the best restaurants and attractions were close by as well! This was a great location for the money!!!

The check in. I gave them my confirmation info and they couldn't find my reservation! I was scared, thinking about what I was gonna do if they couldn't find it. Then. they found it. I don't know if it's a property issue or, a problem on your end but, the attitude I got from the front desk was that they hated these types of reservations made on your site. They seemed put off by all the work it took to find it!

Reviews of this place were good and they are right. For a budget motel in the historical district it’s better than we expected. The staff was very nice. Breakfast, though a crowded space (be prepared to take it to your room) was good and copious. Location fantastic. Sound machine provided in the room, which made a huge difference bc it was noisy. Never had used one but it was great. Look, if you don’t want to pay a lot you have to put up with some stuff. It was Christmas weekend with record cold. We were afraid it would be a dive but it definitely was not. Clean and comfortable. Convenient.

Cold air coming in under the door bc the little flap thing needed replacing. We rolled up a towel and put it there. The heat worked fine though.

It was well located. I was able to walk to all areas of the Historic District. The complimentary breakfast was excellent with a wide range of hot and cold items. The coffee came from a machine and was extremely good ( better than some coffee shops ). Housekeeping was good . Sheets and towels white and in good condition

In my view the room maintenance needs to be looked at. Repairs were rudimentary and not completed to a satisfactory standard.

We liked the location. Walking distance to both the waterfront and the city. The room and the bathroom were more spacious than we'd anticipated. Nice surprise! The breakfast which was included was very good for variety and taste. The staff at the Front Desk and the staff in the Dining area were pleasant and attentive.

Though there was construction to the front of the Hotel, it wasn't noisy overnight or early morning but the equipment did take up a couple of parking spaces.

Breakfast was delicious, the beds were comfortable, and the shower was good!

I was charged more than what was confirmed when I booked the hotel. I called about it, and was told I would receive a call back from the manager, but did not receive one. My confirmation stated the price was $563.44, including taxes and fees. The bill was $632.02.

The pictures do not do justice to these rooms: they are much better in reality. We first stayed for 2 days at Hilton Garden Inn just in front and ended up moving to the Best Western for the Friday night, as it was less expensive, by a lot. We preferred the Best Western and thought we should have stayed there from the start. It was really comfortable and the rooms are well designed. Great location too. Didn't have the breakfast so can't comment but it is a plus that it is included.