Hampton Inn Chicago-Midway Airport

I like the location. The staff was excellent and very accommodating.

You have to pay an additional fee per day to park your vehicle at the hotel that you already paid to stay at.

Clean, although pillows smelled musty. Everyone very pleasant and helpful.

They charged a deposit of $100. And each time they say it will be returned, it’s never returned. This visit I asked how do I get my deposit back, and they’re answer was 3rd party which is booking.com is responsible for my refund of the deposit. I stay often in this hotel and I have yet to see a deposit refund. My room is always clean when I leave and everything in place. I would like to continue staying but I need a response on deposit.

Breakfast coffee was good. We had to wait 5-10 minutes for a place to sit as our breakfast coincided with a tour bus! We were there due to a missed flight connection and got in after midnight. The lady who checked us in was friendly and provided us with complimentary toothbrushes/paste. The bed was wonderful! The shuttle to/from Midway was appreciated.

We were missing the bathtub soap and conditioner, not sure that it was intended to be provided but it was not. The room coffee was undrinkable. Hard for Hampton to control but we had a neighbor playing loud music till 2am.

Easy 24 hour shuttle to and from the airport leaves every 20 minutes. 24 hour coffee and tea located in lobby. Hot full breakfast from 6-10 am. Clean comfortable rooms, hot shower, good location in a cluster of hotels, a TGI Fridays restaurant, and other food and drink options close by. The Hampton Midway has been and will continue to be my go to Hotel when I fly in and out of Midway.

Can't think of anything.

Hotel is very clean. Staffs are very helpful. Great customer service.

Parking fee is excessive. $18 us tax Per Night. Total nightly parking is $21. This is too much. I saw some cars parked without any ticket permits on the dashboard.

It was in a good location, a lot of restaurants to choose from, it was quiet and I slept good the bed was real comfortable and would stay again

Everything was good to my standards but they could not told me when I called about the the parking that there was a parking fee that way I would have known so on y’all web site y’all need to find a way to add that to the other sites because I used Booking.Com and did not see that

Upon check in the front desk person was warm and welcoming and quickly got me to my room. The Hotel was well decorated and the lighting was very nice. There was both coffee and hot water available in the lobby. The room was comfortable and well designed and appointed with the perfect mix of style, comfort and functionality. The Hotel is conveniently located in a cluster of hotels right next to the Midway Airport and provides free shuttle service to and from the airport every 20 minutes 24 hours a day.

Didn't get to try the breakfast.

The room was really nice and clean. The breakfast had a decent variety, and everyone was nice. We liked that it was only 1 mile from the Orange line, so traveling into the city and back was easy.

The pull out sofa was very poor quality. My friend could feel every bar and spring and did not sleep well at all.

Had missed flight connection at Midway and was able to book this hotel room within hours of arrival. Compared ratings, reviews and price to other hotels in the area and, because expectations were not high, were not disappointed with our decision. Free shuttle from and to airport. Beds were comfortable. Breakfast was standard for covid regulations. We were only here for 8 hours total.

Walls were very thin - when arriving at the room (9:45 pm), neighbor's television volume was loud and intolerable. Called the front desk and the staff called the room right away. TV volume decreased but then the neighbor got on the phone! We had a room with a connecting door so that may have made a difference in the lack of sound-proofing.

Location

Paying $24 for parking in a hotel parking lot. Terrible. And we were not informed of this ahead of time. Also booking got my name wrong so at first could not find registration. First and last names switched.