We got a river view suite and it was AMAZING!!! It was 1 king bed in a separate room with dressing area, and a huge bathroom, 2nd bathroom with a shower, and kitchen with a four seat dining table, a large L shaped couch (with a pull out bed), a desk, a fireplace, and two TV's. The staff was friendly, it was very clean, and while expensive, it was worth it! We were not in town long and wish we had a chance to go to the two restaurants and spa. Next time!

the staff very friendly and nice

the furniture little bit consumed and some items required to be fixed or replaced

The best hotel I have ever stayed in. Looks amazing and iconic even from outside. Wasn't supposed to check in until 4pm and I arrived at 11am to drop by bags but the helpful receptionist said there was a room available and was willing to let me check-in early. Free upgrade to the top floor. Huge room like a suite equipped with kitchen equipment (didn't need it as wasn't cooking but nice to have). great views from the all glass window (from floor to ceiling glass). amazing huge bathroom with enormous bath and shower. Went straight to the pool, sauna and stream room to relax. Tried the hotel bar and restaurant, both good quality. Staff were friendly and helpful. Can't fault anything with my stay.

Clean, comfortable room, incredible fitness center, excellent in-building dining options (especially Terrace 16), excellent service all around, and perfect location. I would have liked to utilize the spa but unfortunately did not have time in my visit. The discounted price I got on Booking.com made this an absolute no-brainer. Even if you feel hesitant about the Trump name, I recommend looking past that if you are planning a visit to Chicago and want a higher end property to stay in right in the heart of downtown.

Everything was exceptional.

The staff engaged at a superior level: call you by name, surprise you with sweet treats to celebrate, a rose, and turndown service Sonja left a note to say thank you for being you. Everyone was beautiful inside and out! The closet was perfect; the bathroom amenities and views were great- a TV embedded in the corner of the bathroom mirror. The fitness club has two studios- one with boxing bags- in addition to weight room and exercise equipment. Great views while working out! Great location to all major shopping too!

I don’t have anything substantive to suggest. Name plates for staff at stations perhaps.

The location and view is our favorite in the city.

We had a truly negative experience at the pool/spa with what I can only assume was trespassers that managed to sneak in. There were two older (possibly homeless) teenagers dressed in dirty street clothes hanging around the pool area and suspiciously walking back and forth between the pool and freight elevators as if they were trapped, that I believe had snuck into the building by taking advantage of the limited evening personnel and construction at the spa level, entering during the rioting that took place downtown overnight, and probably slept poolside. We couldn’t fully appreciate a morning at the pool with our children because I was simultaneously watching our belongings the entire time to ensure they didn’t take our phones and wallets.

Luxurious Well maintained and good value for money Rooms exceptional

Housekeeping missed one day until reception contact Bar service was extremely poor The whole concept was disorganised queue system ‘whoever barman noticed first ‘ Quality of cocktails ie one night cocktail choice not available then next night the cocktail available but not to menu description Too many people allowed on terrace for seating

The rooms were fantastic, the river view was amongst the best I've experienced. The gym, pool, sauna and steam room were also very good. Check in staff were very accommodating and room service was perfect.

Breakfast was an issue … I wouldn't recommend eating there and we only tried once. I waited an hour for some granola and a bagel! My colleagues had eggs Benedict and I was told this was the reason for my own wait even when I asked them to just bring it… in any case it takes minutes to poach an egg!!!… it was very apparent the lack of staffing so we just ate breakfast elsewhere for the rest of the week.

We got 2 rooms. Our boys had a room at the back with a typical city view but our room had a view I never experienced in any hotel. We could see the canal which was an amazing experience. The spa room was very large, clean, light and bright, with huge windows. You should definitely use the 14th floor fitness. Each day we used fitness club which is equipped like a good regular club, then shower, pool, sauna and special shower side to steam sauna. All well equipped. The roof bar was great, not cheap to eat though. 50-60$ person

Great location was great. Great views. The hotel, lobby and restaurants were clean. Staff was very professional. Good selection of mini bar, snacks and kitchen utensils. Great food at the restaurant 16.

Stain on the rug was an eye sore. Paint job around some areas of the suite were very sloppy ( some repaint over some spots but the blend in was not well done) . Server at 16 restaurant could have paid better attention to our service.