Clarion Hotel BWI Airport Arundel Mills

The staff (front desk, housekeeping) was both polite and professional. Carlie was instrumental in securing a few extra chairs for my Mom's siblings who surprised her w/visit Saturday to wish her a belated Happy 79th Birthday. All are seniors so Carlie's efforts were greatly appreciated! Also, Mom was pleasantly surprised to find the toilet riser already attached and shower grab bars positioned such that she could balance and bathe herself (despite not having a walk-in shower).

I wish there was an ice machine on each floor. Also, I appreciated the grab & go breakfast however you may want to consider a different frozen breakfast item. The sausage egg and cheese biscuits are great idea and tasted alright. Both my mother and myself found a hard area on our biscuits iafter full microwave time. Thankfully the section wasn't wasn't frozen, just tough to bite. Last item is unusual but still need to mention...we could hear constant loud whining (which I initially thought was a cat's complaining meow) and vomiting sounds from the next room. It was an alarming and then annoying sound, especially when trying to sleep or watch television.

clean, quiet

a little outdated

I liked the staff, very friendly and professional, was there to assist right away, was very acuminating, even helped out with a late checkout even though I was not a Clarion member.

Wifi was not good, I had to use my phone to get faster servicer. I also was under the impression based off my requirements thru Booking there were continental breakfast but all that was provided was coffee. Was not happy about that. A few things were not opened to the guess

Pros: free breakfast is good, room is decent, mini fridge & microwave, late checkout at 12! & listened to music all night on a speaker without any complaints of it being too noisy or disturbing others. Great price! Close to arundel mills mall. Cons: balcony is so small but it’s nice option if you want to feel outside, I like that it had it & it overlooked the pool. Cons:

Couldn’t find a vending machine with snacks or soda.

front desk staff nice.

wish there had been more breakfast.

I didn’t have breakfast

The attendant @ check- In. After waiting for 15 minutes or more as he conversed with the guest before me. Someone walks in and up to the desk as if I wasn’t standing there. And the attendant helped the person and didn’t acknowledge I was next in line. I hope it wasn’t because I was African American. “I PROUDLY SERVED MY COUNTRY AS A MARINE” Very disrespectful in my eyes excluding my color. The principal of costumer service. He’s a bum.

very friendly staff and the bed was super comfy

I had to search for an outlet to plug-in to charge my phone, and the only USB port in the room was on the TV. also, I was told there would be no deposit and when I got there I had to pay a $50 deposit on my card and was not able to use cash.

I loved how close we were to the Airport. The planes taking off were crazy close! The lobby was beautiful and the flock of geese outside in the parking lot were cool!

The room was outdated and the wallpaper was falling apart in one of the corners. The trim of the carpet was coming up beside the dresser. There wasn’t a chair or couch as seen in original booking pictures. The sliding glass door was really hard to open and close.

I liked everything. The bed was very comfortable, The room was a comfortable size. I like that the sink is in the bath room. I like that it was in a quiet area. Plenty parking spaces. The staff very friendly. Very pleased with my stay...

The tub could have been better. It was slippery and squeaky.

Pool, restaurant and free breakfast. The staff was very friendly and helpful.

Bathtub was very slippery. The curtains didn’t close properly.