Holiday Inn Hotel Detroit Metro Airport, an IHG Hotel

Close to the airport, good shuttle service. It was clean. The desk clerk was friendly & accommodating. Since this was our first time we needed shuttled service to to the motel, I suggest the desk clerks be sure to tell customers when they call for the shuttled to tell them not only to go to ground transportation but to be sure to go to the area that is where the shuttles pick up people. We were waiting in the wrong end of the pick up area, yet when I told the desk clerk where we were waiting (it was on the opposite end of the waiting area) she didn’t explain where we needed to wait. Partly our fault, we didn’t realize how far apart we were from the shuttle pick up. meh

The restaurant was closed on Friday & Saturday due to staff shortage. We had to be shuttled to/from a restaurant. We had to get a copy of the tv channels, none in the room. No restaurant information in the room.

Marylin at the front desk was kind and helpful from the time I called from the airport (not sure how to get shuttle) to checking me in, and to helping me find a way to tip my shuttle driver! Thanks Marylin! You made my stay! The next morning, I reached out to the front desk to borrow a mouse pad, and the gentleman at the desk allowed me to borrow one! Simple but super helpful!

My room temperature was never comfortable. I could not get the heat or AC to work properly, even using the window unit. I looked forward to working in the business center, but it was SO hot, I chose to leave and go to Starbucks.

The bed and different pillow selections were terrific. I had a great night's sleep, the best of my entire trip. The liquid soaps and lotions were nice and everything was very clean.

We found out at check-in that the restaurant was closed due to low staffing. This was a big disappointment because we selected this hotel in part because it had a restaurant. We planned on having dinner and breakfast inside the hotel. Also the vending machines weren't maintained well.

staff at the front desk -Very friendly & helpful on site bar & restaurant - very good service location - 8-10 minutes from arrivals the room was great.

having to wait 25 minutes at Detroit airport for the shuttle - I had to phone the hotel and was told “you have to phone for the shuttle”. only hotel in USA that you have call for the airport shuttle ? the fact that the swimming pool was closed for maintenance. couldn’t this have been completed in the last two years when the hotel was empty ?

Staff was friendly, pool stayed open late, breakfast was awesome with an awesome cook, cleaning staff was helpful. Last day they could not provide breakfast but they gave a refund & they were so awesome with other things in the facility I was willing to overlook that that had happened.

The lobby was extremely cold the 1st day but that could be due to no one being in the lobby, after we complained the heat was turned up the next day. Because we had 6 rooms we all wanted to eat together in the lounge area part of the lobby.

The conjoined rooms were great and the ease it was to request them. The beds were amazing! So comfortable.

The pool was smaller than I imagined, and the pool room was extremely small. There were a few small stains on the sheets and blankets and a dead spider in the ice bucket

Clean. Surprisingly new. It looks like a recently decorated room. Good facility and nice shower.

The hospitality feeling drops. The cleaning staff are reluctant to greet customers, probably due to distancing reality. Even I greet them, they rarely respond. And it also seems less reception staff offering service. — I sent 4 emails and 2 booking system messages over 8 days ahead of my travel inquiring the shuttle service. Only one got replied until the very last day before my arrival. So no receptionist are checking emails anymore?

When I booked it said breakfast would be included well that was complete lie on the property end it said no but still no breakfast you would think for 187 breakfast would have been included

the property was very clean. the staff were friendly. the atmosphere was relaxing .

I was charged a late fee by mistake. I spoke to the manager he said I will be refunded automatically or call my bank and let them know it’s a mistake but I did not get my refund back.

Everyone was very nice and professional. The room was clean and well stocked.

Hot tub needed cleaning. There were bright lights outside our room. The curtains were stationary and could not be closed.