Your staff is great. Very accommodating, friendly, fun to talk to and professional. The location and shuttle to/from airport was always available and timely. Lounge area fun and full most evenings. Roo.s are comfortable, spacious and secure. Very happy with my stays there!

The only "ding" would be the shower pressure. The bathroom is lovely but water pressure was low. And that's not really the hotels fault. City of Cheektowaga water department issues. Lol

Very conveniently located in relation to the airport. Well equipped and good amenities within the hotel. Comfortable bed, well equipped bathroom and bedroom itself has pretty much anything one would require. Hotel offers free shuttle to the airport.

Far from the city centre and not easy to reach unless one has own means of transportation. Breakfast only starts at 7 which means anyone travelling at dawn does not get the breakfast included.

This is a beautiful hotel 🏨 attractive in appearance and just as nice inside. Extremely Friendly, Courteous, and very Professional service! We were in town with a family emergency, which caused us to travel approximately (1200) miles. THANK YOU 🙏🏽 FOR MAKING MY FAMILY’S STAY WONDERFUL!!!

My Family and I enjoyed our stay SO MUCH, we actually hated to leave when it was time to check-out!! Our check-in was quick and easy! The hound Lady checking is in was extremely nice and helpful. There was not one thing that I did not like!!

The staff was friendly and were able to answer my questions.

The pool area was disappointing and didn’t look clean. I asked about the hotel shuttle to the airport and was told that it was a part of my package. And then later that day they charged me. Absolutely not worth it because you can take an Uber for $10.

Stay was comfortable! The hotel was very quiet and the bedding and room was very clean. Gentlemen who checked me in was incredibly sweet and all the staff seemed very friendly. Shuttle from the airport was fast (just call when you arrive and they will meet you) and the driver was helpful and friendly.

The shower could have used some additional cleaning (some hair on the walls), but that is my only complaint.

Lots of amenities for a hotel whose majority of guests only stay for the night before/after their flight - swimming pool, fitness room, pool table and a late night open bar/restaurant among others. The modern design of the hotel also added to a very pleasant stay.

Nothing

It’s right across the street from the airport and close to the freeway. Easy to get to Niagara Falls and Buffalo. A pleasant bar/lounge area. A fresh breakfast is available in the morning. Quiet and clean. A nice change from standard hotel chains.

We were happy that a pool table was in the lounge area. However, the pool cue tips were broken, so difficult to play.

The stay was great. It was after the stay that I noticed they never refunded my hold of $150. After 3 weeks, I called and was informed that damage to the smoke detector was reported and I wouldn't be refunded that initial hold. They never bothered to inform me of this accusation and just held my money. When I asked to speak to someone higher I was told no one is available. I called back and selected an option to speak to the general manager in which I left a message giving them a chance to explain this or I would file a dispute with my bank, which was the end result. Luckily my dispute was closed, with me getting my money back, but the inconvenience and the two month wait was not worth the stay at the hotel.

The location was easily accessible and right near the airport. Check in and Check out were seamless. . Loved the black out feature to the windows. Haven't slept better in years. Overall would stay again if traveling with 1 or 2 people.

The rooms were a bit on the small size and for three people would have preferred king size beds. The room set up didn't allow much room for privacy as there is no door on the changing area

I was quite surprised that it was across the street from the airport and the insulation was so good I could not hear planes all night it was wonderful