Everyone is so nice, wish there was free water.

I paid for the loft king up and 2 queens down and thought we were getting it at the airport, I should be refunded some of my money since we didn’t get it. I tried to call but whoever I spoke with said that nothing could be done!! I think some thing should be. This is a nice place and I’ll be back to see my Grand children .

Your staff is great. Very accommodating, friendly, fun to talk to and professional. The location and shuttle to/from airport was always available and timely. Lounge area fun and full most evenings. Roo.s are comfortable, spacious and secure. Very happy with my stays there!

The only "ding" would be the shower pressure. The bathroom is lovely but water pressure was low. And that's not really the hotels fault. City of Cheektowaga water department issues. Lol

Very conveniently located in relation to the airport. Well equipped and good amenities within the hotel. Comfortable bed, well equipped bathroom and bedroom itself has pretty much anything one would require. Hotel offers free shuttle to the airport.

Far from the city centre and not easy to reach unless one has own means of transportation. Breakfast only starts at 7 which means anyone travelling at dawn does not get the breakfast included.

The hotel was located very close to Buffalo Niagara, International Airport, and they provided luggage racks to transport luggage to our rooms. Friendly staff. Rooms were spacious with lots of shelving for luggage. we didn’t purchase breakfast, so cannot comment on this, but there seem to be many options available.

Nothing

The room was clean and beds comfortable. We stayed only for 1 night before catching an early morning flight and the location was great. Across the street from the airport. We would stay here again if flying out of Buffalo.

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This is a beautiful hotel 🏨 attractive in appearance and just as nice inside. Extremely Friendly, Courteous, and very Professional service! We were in town with a family emergency, which caused us to travel approximately (1200) miles. THANK YOU 🙏🏽 FOR MAKING MY FAMILY’S STAY WONDERFUL!!!

My Family and I enjoyed our stay SO MUCH, we actually hated to leave when it was time to check-out!! Our check-in was quick and easy! The hound Lady checking is in was extremely nice and helpful. There was not one thing that I did not like!!

Proximity to our event pool and other amenities included

More parking needed, restaurant onsite would have been helpful, small sofa in the rooms for more comfort, some rooms could have had kitchenette facilities

The staff was friendly and were able to answer my questions.

The pool area was disappointing and didn’t look clean. I asked about the hotel shuttle to the airport and was told that it was a part of my package. And then later that day they charged me. Absolutely not worth it because you can take an Uber for $10.

Lots of amenities for a hotel whose majority of guests only stay for the night before/after their flight - swimming pool, fitness room, pool table and a late night open bar/restaurant among others. The modern design of the hotel also added to a very pleasant stay.

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At one point during my stay the lights in the bathroom wouldn’t come on when the switch was flipped, I had to keep trying and there was a major delay for the lights to come on