The room is comfortable for the value. One of your employees, Robin, is a hard worker. She’s is always running around trying to make sure everyone has what they need and things are running smoothly. We’ve stayed there enough to know the place would not run the same without her. We are always grateful for her hospitality.

The room had two towels for four people and one hand towel. We did get additional towels, but if there are a number of guests listed, the towels could match.

Front desk - Robin, I believe her name was. She was excellent!! You’ve got this girl!!!

Not a lot of parking for a fully booked hotel for the weekend. Our TV didn’t work in our room, we called the front desk and the guy couldn’t figure it out so we went a day without a TV, next morning front desk came up to look and it was just a switch by the door that needed to be turned on. The night guy was sweating trying to pull out the tv stand which almost broke.

The breakfast was done very well, staff very good,staff could not do enough to make experience great

The general manager not only tried to accuse me of not paying he didn’t care that I was a diamond member he was totally rude and then charged my card after I had left an fee of 400.00 which caused me to cancel my cardI have stayed at this place a number of times and NEVER not paid because of this idiot I will never be staying at any Best Western again , the guy was rude could barely speak English and looked done on me as a Army Veteran , you can say what you want this is what I experienced and I will make sure not only my friends but acquaintes I meet to never spend money to stay at this location

Proximity. Ample parking.

Price was high for barebones facility. Property needs to be upgraded. Very worn look. No improvements to facility from my visit 2 years ago. Only thing positive was the location and friendly staff. For same price overseas we stayed in highly rated facilities with excellent ambience and comfort.

The staff...You cannot falt them...they were the friendliest, accommodating, people I've come across in a long while! BIG UP to them:)

Well, it'd be the everyday scrambled eggs with, for me, not a sausage. Water would be a good thing offered through the day..if tea and coffee are given throughout the day, surely water would too.

People were nice and helpful. The breakfast was good every morning.

We did not get our rooms cleaned the entire time we were there. The used towels were never picked up and we had to ask for clean ones.

The room wasn't anything fancy but clean and nice comfy beds. It was perfect for what we needed...which was to be close to RIT. The breakfast offered plenty of options including hot and cold food options.

The property was very clean and the staff was extremely friendly. The room was large and very nice.

There was a toddler on the first night who was crying incessantly, and then running up and down the hallway in the middle of the night. However, staff was well aware of the issue, and it was not a problem after the first night.

It was a quick trip and didn’t arrive until 730 or so but I’d do it again.can’t afford expensive motels. We live 2hrs away and drive up for dr appt.People were very friendly. Kitchen was clean. Thanks so much

I don’t think it’s negative but maybe food bar could be a little bigger. Nothing bad. But a lot of people at one time

Nicole the manager was amazing and really went above and beyond to help me with the reservation issue. The rest of the staff are also very friendly too.

Please at the drink dispenser, have a sign to not put any personal bottle directly underneath the drink dispenser as it is not hygenic.