Didn’t realize it was right off of a busy road but it was pretty quiet and we enjoyed it very much. The room was comfortable enough to bring our dog so it wasn’t too cramps for him to be with us. Liked it too that we were at the end, right by the exit door so easy access to the outside for him to potty. The breakfast was a bit expensive but the food was fine and the waitress as well as all the staff that assisted us were too notch. We will definitely recommend the hotel.

Breakfast a bit too pricey for the selection. Think continental or the a la carte should be under 10 with tax and tip.

Location and comfort

The lady who checked us in was not very friendly

Good location, friendly staff.

It would be helpful to have more healthy breakfast options.

Very kind and considerate staff… Very friendly. Carla was exceptional

Requested a handicap bathroom and ended up with a bathtub I could barely get into. Handicapped accessible parking was limited to four spaces, and they were not accommodating of a van. Unfortunate incident of no heat or power on the outside grid of the hotel was not good in 0° weather. The staff did their best to accommodate during this time.

good location near Biltmore. comfortable room

everything was good but on the last morning we were there a water main broke and there was no water in the hotel. Not the hotel’s fault, but could have done a little more to make up for the inconvenience.

Location was near the entrance to the Biltmore, which was perfect!

We had an appointment for the Biltmore and didn't have time to stay for breakfast. We were sad there wasn't a microwave in the room, as we'd brought delicious leftovers from a local Indian restaurant and planned to reheat that for breakfast.

Loved the lobby, and breakfast was really good. The room was comfortable and quiet. We were close to Biltmore which was our reason for traveling. We loved that Fridays was attached. And the front desk staff was great, especially Carla Morris. Cookies were awesome!

It is beginning to look outdated.

Friendly, polite and extremely helpful staff at the front desk who answered all our questions about nearby attractions and this being our first time in a new city. Clean and comfortable room and very comfortable bed for two weary travelers!

The parking lot in front of the hotel could have used more lighting. Some areas were well lit, but the outer edges were rather dark. We parked closest to a side entrance that was closest to our room and there was barely any light over this side entrance. While in the parking lot, a car stopped behind us as we were unpacking and we were asked for money (out of gas, no cash on me, need funds to get home--that sort of thing). I feel that if there was better lighting, we might not have been approached.

Location was great, the restaurant and bar attached to the hotel was good, the rooms were clean and newer, this staff was exceptionally nice. My dog was treated very well, they even gave him a dog biscuit when they gave us cookies!

Only one elevator

The breakfast tasted excellent! It was a little expensive, but tasted good. Our waitress on Friday morning< Stacey? was wonderful.

Options for a less expensive breakfast, a continental breakfast for $15.00 was too much!