The breakfast turned out to be just right. There was a bit of confusion on our part about what was presented with the Continental Breakfast, but it really was quite nice and had many options. Some of us (3) got the Croissant sandwich and some (3) got the Continental Breakfast. The wait staff was very accommodating. The location was perfect for our visit to the Biltmore.

The elevator in the front lobby was broken and we pulled our bags a rather long way down to the back elevator and around to our rooms. The restaurant menu could be re-written to describe the breakfast options more clearly and appealingly.

Didn’t realize it was right off of a busy road but it was pretty quiet and we enjoyed it very much. The room was comfortable enough to bring our dog so it wasn’t too cramps for him to be with us. Liked it too that we were at the end, right by the exit door so easy access to the outside for him to potty. The breakfast was a bit expensive but the food was fine and the waitress as well as all the staff that assisted us were too notch. We will definitely recommend the hotel.

Breakfast a bit too pricey for the selection. Think continental or the a la carte should be under 10 with tax and tip.

Location and comfort

The lady who checked us in was not very friendly

Lovely room- very good hotel location, very nice staff. Nice and clean. comfy bed and pillows. Lots of variety available on the TV.

Breakfast was just OK and I think a little overpriced. Light fixture in room needed a bulb so it was rather dark. I didn't have time to call and wait for a new one. Could not adjust the fan/heat/cold on unit. I like to have fan noise while I sleep but it did not work

Location was good. Beautiful hotel inside and outside. Staff was very helpful and friendly. The cookie on arrival was a nice touch! I accidentally parked out back and the staff came quickly to let me in.

The room I chose in the pictures was more spacious with a tub and dining table which my room had neither. It was clean with the exception of food left in the fridge.

Location, pleasant staff, historical information about Biltmore/Asheville, and restaurant attached. Oh and the warm and yummy cookies!!!

The only negative comment I can say is the mattress needs to be upgraded to either higher end mattresses or memory foam. In our opinion, they need some attention.

Quite hotel with all the amenities anyone would need.. Very close to the entrance of Biltmore Estate and Biltmore Village. Breakfast was delicious every morning and staff is friendly. We enjoyed the sitting in the courtyard after our daily excursions.

complimentary water and those awesome warm cookies which were available at any time. On site breakfast was very good so did not mind paying for it. Soap, shampoo and lotion brand was great.

The complimentary water was apparently only upon arrival. Would have enjoyed having one in the room every day.

The room was clean and the bed was very comfortable. I came to tour the Biltmore and the hotel was just a few minutes from the ticket gate so you can’t beat the location. The staff was exceptional, especially Carla at the front desk. She knew so much about the history of the area and made us feel very welcome.

Very kind and considerate staff… Very friendly. Carla was exceptional

Requested a handicap bathroom and ended up with a bathtub I could barely get into. Handicapped accessible parking was limited to four spaces, and they were not accommodating of a van. Unfortunate incident of no heat or power on the outside grid of the hotel was not good in 0° weather. The staff did their best to accommodate during this time.