The staff and space inside the hotel are both lovely.

I was a little let down by being told there was a 24 hour "cafe and bar" available but it was more like random super low grade snacks you might find at a dorm. We ordered the mozzarella sticks and chicken and waffles. There weren't waffles available... and what was "cooked" were just frozen packs... and not thoroughly cooked...not even dipping sauce or ketchup available. It might be more helpfu and satisfying to offer a microwave and small oven for guests to heat their own preferred frozen goods...

I checked in fairly late and was immediately welcomed by the receptionist who was friendly and helpful - as were all the staff I met - they gave great tips and advice on where to visit and made me feel at home. The rooms were large with high ceilings, I'm assuming the building is late 19th century which feels quite special, and the bathrooms are large and well equipped. The location was brilliant, a very short walk from Union Station and on the edge of both Pearl and Old Town with their different attractions and charm. If you're arriving by train I wouldn't consider anywhere else. There's quite a large homeless camp in a neighbouring square and by Union Station - this is fine and everyone keeps themselves to themselves, it's a city, but if this bothers you turn left to Pearl on leaving the hotel. I never tried the cafe but it looked great.

Nothing. Like Portland itself this was a hotel oozing with charm, class, and friendliness.

Loved the look of the hotel. Very chic, very boutique. The location was pretty good ... Number 3 bus to downtown Nashville or a gentle 30 minute walk. The beds & shower & room were really quite comfortable and spacious. The free brekkie was good ... coffee, tea, bagels, fruit and yoghurt. And, water for filling water bottles. The front desk staff was always polite even if they were incapable of helping me out with a problematic reservation. My flight was cancelled and nothing could be done to avoid me being charged for one night that I did not use. The hotel said ask Booking and Booking said ask the hotel. Why not just offer me a 10% future visit coupon that THEY SHARE the cost. I would have happily accepted that and more than likely with a longer stay.

Staff was very friendly and helpful. Facilities and rooms were sparklingly clean. Bed was so soft and comfortable. Walking distance to the main downtown area. 24-hr. onsite cafe was nice.

I didn't feel unsafe in the neighborhood, but there were a bit of homeless congestion near the hotel area, which made me feel a little uncomfortable to walk around. I wasn't sure if the wall was thin, or other guest was too loud, but the noise from the hallway was a little too much at a time.

GREAT location - 5 minutes easy walk from Union Station. Downside of walking anywhere is running the gauntlet of homeless encampments, which comes as a bit of a shock at first. However, all that will confront you is the visuals, the stench of urine and the issue. After the initial shock one feels (perhaps ill-advisedly) pretty safe, as mostly the people keep to themselves. It's not their fault - the system has failed them, and there don't seem to be any public bathrooms. Not sure how I'd cope, particularly if I had mental health issues, which a lot do. Light rail and buses are close, but not so close that it's noisy. In Portland it's really no problem to get around - put your card in the machine at the light rail stations and $2.50-$5 ticket will get you around the city, all day. Warning: The red line to the airport is being upgraded (open October 23?), so you have to transfer to a bus. I did a dry run out to the Cascades shopping area (the Banana Republic factory store is great!) and figured an airport shuttle was smarter - 20 minutes and around $50 vs 1.5 hours of faffing around. And the train won't work for early flights as they don't start until 5am. I recommend Simon Says. The hotel itself is lovely, a graceful Victorian building well renovated. The ground floor is light and airy, with nice lounge areas and cafe. If you have a heavy bag you'll want to go around the corner rather than struggle with steps and the heavy door. Once in it's no problem. Great staff, a decent cup of coffee, easy to check in and out, very helpful and welcoming. Oh - and right next door there's a truly exceptional Mexican bar and restaurant. The second floor room was great, no view but that didn't worry me, I could see tree tops and it wasn't overlooked. Nice size, nice big armchair for reading, great bathroom - all the amenities one could want.

Only two things - the window didn't open, and the pillows were a little bouncy and boofy for my liking. Pillows are personal, I like a soft flat one - I didn't ask, just used a folded towel, worked fine. With the window - some fresh air would have been great as the room felt stuffy, however I guess security is an issue. I was on the second floor and being able to crack the window would have been brilliant ...

Room was clean and hotel was very quiet and clean. Rate was reasonable for a downtown hotel location. Bathroom was lovely and amenities were good quality. Decor was excellent and in good taste. Loved the historic touches that were incorporated into the remodel: transoms, door trim, high ceilings, etc.

No early check-in available. I arrived about an hour early and waited in the lobby. Seemed a little short staffed, because the desk clerk was also working the bar. The neighborhood is a little rough at night - not the hotel's fault, it's always been like that around the station.

No breakfast but received complimentary bottles of water and tastings of a few local brews. Staff was friendly and helpful. Rooms very comfortable and clean. Location very accessible to good food, coffee, etc.

No secured parking, no hotel dedicated spaces and all paid parking. This is particularly a problem due to level of car break-ins that are warned about throughout the city even during daytime. Area is surrounded by many unhoused people, some panhandling but this is a city wide issue, not on the hotel. Fan in bathroom was inoperable and hotel could do more to support environmental efforts, i.e. room was stocked with wasteful disposable soaps, towels were all replaced despite being unused and following instructions to leave hanging to avoid unnecessary laundry.

The staff, room, and whole hotel were lovely. This historic hotel has been done up with a balance of modern and fun, funky touches. The bed was wonderful, and the bathroom was spotless and had a great shower. The bathrobes are a nice touch.

The location is is across from a park and historic building. Some houseless people clearly live in the park. We walked at night and felt perfectly safe, but people should know that that part of the city 'houses' some houseless folks.

this property is beautiful, well maintained and very clean. great bathroom, comfortable bed and friendly helpful staff. during my stay power went out and the staff was so kind helping me find food nearby and offered coffee/water as needed. my flight was canceled and they gracefully rebooked me to have a comfortable nights stay. I felt really taken care of in every way. loved it

the location is interesting it’s like 20-25 min from the airport but it’s MUCH better than any of those options near the airport. if you don’t mind the Uber it’s totally worth it for a comfortable quiet stay in a well maintained hotel.

I took what was supposed to be a day trip to Portland from Seattle then I got very tired after brunch. They had other rooms available for immediate check in (for a fee) so I took one. I liked how close it was to the bus station. I was happy to see the unit looked modern and were more comfortable than I anticipated. And finally the staff was super friendly and accommodating. Thank yall so much for making my first trip to Portland great!