Friendly and helpful staff. The air-conditioning unit in my room was not working. It would blow air, but the room was not cooling. I dealt with it the first night. I told front desk staff the next morning; they said the maintenance guy was there and he would look at it while I was out for the day. Came back later that afternoon to a cool room! Very happy with the quick service and fix. Also: Great location; comfortable bed.

Pillows were super soft and unsupportive. Bring your own if that matters to you.

Well maintained property, ample parking, low road noise, small basic convenience counter, bar and limited fare available, pool was enjoyed by many other guests, tiny designated smoking spot, microwave and mini fridge, decent tv, moderately updated furnishings and decor, well maintained, helpful employees, clean and comfortable. Security measures in place.

Check in area not obvious upon entering lobby, smoking accommodations inadequate and breakfast not included. Paid for amenities we couldn’t enjoy due to large group of middle schoolers (well behaved, polite, but still..) that overtook the pool, lounge, elevators, and serenity. No fan in bathroom, not enough towel hooks/bars, or trash cans, toilet paper is thin and cheap, shower head is basic.

HGI Gettysburg is in an attractive setting with very nice amenities. It made a perfect base for our explorations of Gettysburg National Battlefield. The ambience of the lobby is several steps above what you would expect at a moderately priced motel; there is a little shop where you can purchase sundries and a tiny but nice restaurant and bar. Plus, the motel is pet friendly! We will definitely stay here again.

nothing

The ambiance when you walk in is phenomenal! I loved seeing a shop/store front and center upon walking in. There was also a beautiful backdrop in the corner; great for pictures. Daniel, the front desk attendant when we checked in, I LOVED THIS MAN! So funny and engaging, with a wonderful heart and personality. I often complete reviews but never name drop. This man and his kindness need to be recognized! Thank you so much, Daniel!

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good location+ clean facility

Although we had requested that the two rooms we had reserved under the same reservation be next to each other, the hotel staff was not able accommodate. We had called the facility before and were told this request could be accommodated. In fact our room had an internal connection to the adjacent room ( rm 400). If this is feature, why not ensure that the rooms made under the same reservations be next to each other.

Great place to stay when visiting Really nice hotel and rooms. Made to order breakfast wonderful and cheap if you dont buy a room package with it included. Nice big room, good bed and love the coffee pods for coffee pot and refrigerator. Have a bar at night and huge snack and drink area to purchase things. Young front desk gal at night was so friendly and helpful. Wish I had her name. 4th Hilton Gardens stay and becoming one of my favorites. Kept in touch with me before regarding special room requests. Love the APP check in and digital key (still get keys cause can only use on one persons phone).🤗👍

Love the APP check in and digital key but still get keys cause can only use on one persons phone😔.

Hotel very nice building and foyer. Rooms very spacious and nice. Have lots of snacks/drinks you can buy day and night. The bar was open in evening. Comfortable bed and like the coffee pods and refrigerator. Breakfast you can buy for $7.95 if dont buy buy it in your room package. Made to order breakfast with juices and coffee. Cant beat the price for what you get and very good. Had the friendliest people at the service desk.

Shower pressure could be stronger and more regular coffee pods in room. Did ask for and received but we both like a cup of coffee before getting dressed. There was a tea and decaf.

I wish we could have called direct from Canada as we had to use the 3rd party booking and missed out on. military rates, also the 25.00 early check-in is a little silly. I booked in 45 minutes early (1515hrs) and was still charged this fee.

your check in times are a little silly for a tourist town, as most want to do the tours an such but done. like hauling around luggage still 4 pm.

Tim, Tony, Natali and especially Sabrina are the best. I really appreciate Sabrina. she’s friendly, professional and has lots of great suggestions for things to go do/eat at. be sure to ask for their fave’s list!

The pool was nasty. I’m a certified pool operator and after a long weekend of kids there for soccer it should have turned over several times but the pool pump was not on, I checked for circulation. Also the need for quarters or some kind of downtown parking pass would’ve been nice.

We liked the cleanliness which is most important because we are neat/clean freaks. We liked the beds and bedding. We especially loved the staff from the front desk personnel to the wait staff and chef.

We cannot have much sugar and did not find much to eat except protein with no sugar. We did get a container of sugarless syrup so that was good. We also couldn't use the sweet creamers so we had to use 2% milk in our coffee. They apologized that their sugarless creamers did not arrive in time. We also could hear every movement and I mean everything from the people upstairs. Thin walls and floor, I guess.