The hotel was very nice and especially quiet. The bed was very comfortable and the breakfast service was good. The room rate seemed a bit high, but I guess that's Charleston

I was disappointed that I wouldn’t earn Best Western rewards points for the stay since we booked through Booking.com The pet fee of $30/night is one of the highest we've ever seen, and then to ADD $6.80 in taxes and fees to that was extraordinary.

Bright light outside our window could not be kept out by the curtains.

The pool is absolutely hands down amazing as well as the complimentary breakfast they have a variety of options for everyone!!! Sam was so helpful, kind, & went above and beyond to make our stay here outstanding! He is very educated and knows CHARLESTON well and can help anyone better their trip with his knowledge of the city!!

The stairs lol!! They weren’t that bad really just couldn’t think of anything else that I didn’t like cause it was truly wonderful to stay here

Have regulations on pets as well as a quiet rule after 10 p.m. The folks checking into our room late one night were extremely noisy, loud, slamming doors and with barking dogs. Very disrupting to resting The staff was very accommodating and allowed us to move to a room across the street for the night in order to get rest before a long car trip the next morning. Really appreciated their help!

Loved the continental breakfast and location to restaurants outside the city. The value/cost was perfect for us.

The ice machine on our floor was out so had to go up a floor, no big deal, and the internet cut out but little did we know the password was changed with no update to us, so we went two nights without internet, which is also no big deal. Overall great place just stating what occurred.

Breakfast was delicious. First morning - scrambled eggs and bacon! Delicious...as was the juice and coffee! Second Morning - egg omelet with turkey sausage! Delicious.....as was the cinnamon roll and juice and coffee! Bed linens were especially clean and fresh and the beds were extremely confortable. We were aprehensive because the room above us was filled with guys who were going to a bachelor party and had started partying early! We never heard a peep all night! Great night's sleep both nights!

Had trouble with TV reception first night! Sammy came in and it was just a loose connection behind the TV. He fixed it in about 3 minutes and was very helpful, professional and gracious!

Nice pool w surrounding gardens. outside table area off breakfast nook. Less than a block to the CARTA bus stop for a 20 min lift into Charleston and the block away official visiting center or catch a second bus for the app 8 block trip to Historic City Market

Rooms were tad dreary in color scheme. The breakfast attendant was regularly on her telephone instead of regularly replenishing bread, coffee, etc. Having said that, the front desk staff was consistently helpful and hospitable - esp one young lady who would smilingly inquire about my day as I made evening tea near the front desk

Two grandmothers with three grandkids in two double rooms. We asked for them to be close. They were next door. One had dirty toilet paper in tub, sheets that didn’t seem to have been changed, and not dusted. Ended up having to move to another room, which was satisfactory. The other room was very satisfactory condition. Ran out of toilet paper and tissues after the first night. Had checked off that we wanted maid service for fresh towels, trash removal to be done each day…there for 4 nights. Did not receive room service after first night. Had to go to office to get fresh towels and toilet paper, and tell them the situation. The next day was out visiting other room to work out details for day and 15 & 11 yo kids told housekeeping we didn’t need anything. Made kids take dirty towels to office and request fresh towels after sternly reminding them of what I went through the previous day! After our third night, we finally got room service while we were out for the day. The fourth night, our fire alarm started going off around 11:30 pm. Removed 9v battery and still went off. Called office, they told us we could change room to one king size bed (that was all they had). We were trying to muffle sound with towel and finally got it off on our own. We loved the pool and the kids free use of toys and noodles. Every staff member did all they knew to do to help out to make our stay better at the front desk, the supervisor in the afternoon, Ms Kim for our breakfasts, and the maids we met. Hair dryer in our room! Iron and board, too! Microwave and small fridge! Plenty pillows. We enjoyed our free breakfasts. In the end we were very happy with our stay. Kids said #1 favorite thing about our entire trip was the pool. 2nd was Folly Beach. Tied for third was visit to Patriot Point (USS Yorktown, aircraft carrier ship) and Aquarium. Thank you, staff for an enjoyable time in Charleston!

Bad timing.

Love the breakfast the host was very good to us she was polite and curious to us

At the time of check in the front desk clerk was very rude to my husband you need to have a talk whit her about her attitude because people like us makes her payday for her she was very ugly. We needed floor on the bottom and we got stuck on top my wife is handicap it made it hard for her to climb the steeps we ask for the bottom and the lady said thier was no opening my wife needed sleep not the hard ship of climbing .

Clean place, front desk lady was very nice and breakfast lady was very nice. Rooms were comfortable as well as the pillows and towels.

A little bit more variety for breakfast, except for eggs, pool area after dark was a little dark needed. Some light and bottom step covering was very loose and slippery, did not look safe.