Arriving before Check-In time, the Front Desk securely stored my luggage until my room was ready to Check-In--so I could go to Lunch w/ friends w/out carrying the case around. Meals at the Restaurant/Bar were GREAT and the Staff took care of all requests and needs. In addition to my Service, The Holiday Inn Cvc. Ctr. also took care of residents of the Apt. Cmplx. nearby for the elderly--due to an accident that damaged their bldg. and caused a Gas Leak requiring Emergency Evacuation. The service to these people was exceptional from all comments I heard from them. I will DEFINITELY stat at this Holiday Inn the next time I visit Rapid City for any event or occasion. Thank You to them for a great experience!

I cannot think of anything I disliked. The Room, The Service and The Meals were all exceptional !

The Holiday Inn has an lovely interior atrium, quite a revelation. Very comfortable room and welcoming staff. The Gold Bison in the base of the Atrium is highly recommended - super friendly staff, delicious food and the kitchen stays open fairly late which was much appreciated when we arrived on an evening flight.

The location is a bit of a walk from the central strip of Rapid City - no problem at all by car - can't fault it otherwise though. Lovely place to stay.

The restaurant was excellent and the servers there extended themselves in many small ways. They recognized me after the first day and knew to offer me tea instead of coffee! The room was very comfortable and the location, while not particularly walkable, was easy to find.

The shower was kind of scary! Super forceful and hard to adjust.

The hotel is in a good location within easy walking distance of the downtown area. There is ample parking space. The staff were polite and helpful and gave us an early check in. We had a suite with separate sitting room and bedroom. There was more than enough space for a couple. The room had a pleasant view over a park, was quiet and had comfortable beds. We slept well. There were adequate, reasonable quality, towels. The kitchenette was useful. We rated the hotel at 4 star standard.

The kitchenette could be better equipped. Some cutlery, crockery, a kettle and a toaster would have been helpful. The room was expensive, but this is probably a consequence of inflation and exchange rate deterioration.

Besides being very clean, warmly decorated-the staff was very helpful---I haven't had this friendly competent and gracious a staff at a hotel in a couple of years--I travel quite a bit and I usually stay 4-5 star so these people are excellent. the pool was a big hit for my grandkids every night. the restaurant and morning buffet was excellent.

Everything was very very nice. Even the temperature was easily controlled, the laundry room was clean and working well.

Large hotel Allows dogs Great service in the restaurant bar area - Scooby was so patient with all of the patrons. The morning buffet was great & the staff that served us were excellent!

The pool was just “okay” The front desk staff must have been overworked because the young man (the only one at the front desk) was really struggling, seemed overwhelmed, and pretty rude to most of the people that came up there, and rude to other coworkers. The park nearby was a bit sketchy; we felt unsafe a few times.

It was perfect location for a concert at the monument. We were able to just walk over and walk back. The rooms were clean though there was some spotting on the side of the chair in the room.

If you get motion sickness or get the spins easy this isn’t the one for you. I guess my eyes are sensitive because I couldn’t walk next to the railing while looking over in the middle without getting immediately sick. It was also pretty expensive for what we got. But getting a drink coupon and free breakfast tickets was pretty nice!

The staff was great, friendly, and respectful. They were able to adjust our booking to a king room instead of a double queen when asked due to an app glitch on our end, it was top notch service. It would have been perfectly acceptable to say they couldn't adjust the rooms but they went out of the way to help us.

Unfortunately there is no breakfast service included with the room when we visited.

Hotel was well positioned for a quick drive into the city was ample parking and a comfortable bed. We got a $5 voucher for the bar which was a nice touch

The bar prices! We drove through 8 states during our trip and 2 beers were 20 dollars even after the voucher more expensive than Chicago which surprised us

On site restaurant was great! Sorta high cost, but quality was very high. Food was great, and even the sides were good. Hotel had an ok sized pool, and a fitness center with plenty of equipment.

Commissary was fairly expensive. Paid $2.50 for a 16.9oz bottle of water, and the hotel had little in the way of drinking fountains or even a water machine. They gave two “free” bottles “with the room”, but had no drinking fountains other than a small water cooler in the workout room. Additionally, the only vending machines (which sold a 20oz bottle of the same brand of water for $1.75) only took cash. There was an on-site ATM that of course had a fee, so naturally it would have cost more just to use the vending machine instead…