Hampton Inn & Suites Franklin Berry Farms, Tn

Convenient location close to restaurants. Large attractive and comfortable rooms. Good breakfast.

Cleanliness was unsatisfactory. There were crumbs on the sofa. One of our towels was stained. Only one bar of soap had to be shared for hands and shower. Only one bottle of shampoo and conditioner. No lotion. Extra toiletries available on request but not practical when you are already undressed for a shower. Oh, btw the sliding shower door woud not stay closed.l I had paid more than I normally do for a hotel since it was our anniversary and expected a little more and did not feel that I got it. I recommend installing dispensers in the shower to cut down on costs and would also be eco-friendly.

The breakfast was the best we’ve had any hotel. The location of the hotel is great when visiting Nashville. Franklin is beautiful and a mini destination in itself.

Housekeeping doesn’t come in daily without a 24 notice. I like fresh towels daily so I had to find housekeeping in the hall to trade out towels. I called the front desk once and she brought them straight up. We had lots of trash by the 4th day. The staff was great and I should have made the 24 hour request.

It was a perfect location for attending shows at the First Bank Amphitheatre or visiting the lovely town of Franklin. All staff we encountered were very friendly and helpful.

The scrambled eggs were pretty tasteless and the Canadian bacon was dry. But there was the typical good variety of make-your-own waffles, oatmeal, cereal, yogurt, sweet rolls and fresh fruit. The breakfast room was bright and lovely and there was an outdoor seating area.

The breakfast was actually the best we have ever had and the manager that was running the breakfast area was very nice and attentive. Helping people make waffles, constantly cleaning up, greeting people. You have a real winner there working that breakfast place.

I didn't really love the design of the double queen. We stayed in a different hotel the way down, and their set up is a little better for our family, but I am being picky. The hotel overall is much nicer and the facility as well.

Loved the breakfast and seating area. My room was awesome, quiet and I felt safe. Location was great because I was able to walk to get food choices if I needed to.

The only thing I didn't like was the comforter on the bed. It was very heavy. It almost felt like a weighted blanket. With only a sheet and heavy comforter I would sweat or freeze depending on what I was using. Provide a regular blanket option.

We travel alot, and this hotel hit every positive possible. Employee interaction was phenomenal. By far one of the best staff i have ever seen in one place. Every single employee we interacted with went out of their way to make the stay the most comfortable. The breakfast was better than most. Hot fresh and delicious. Room was cleaned perfectly. Will definitely stay again. The momma goose at the pool made the stay even better. I enjoyed waking up to her beautiful face.

Hotel is new so facility was in a good condition, rooms are spacious and there's a large breakfast section which was a nice surprise.

None of the staff were wearing masks in the facility. The hotel manager made very bizarre comments in regards to masks upon seeing that I was from New York- "Wow isn't it nice to breathe here without masks?" I found that wildly inappropriate. Regardless of one's personal viewpoint on mask wearing, the safety and wellbeing of the guests comes first and that made me vey uncomfortable.

We loved just everything about our stay! Maintenence came to our rescue to clear the air in our room after other guests stood outside our room and hid to smoke weed. It was horrible... but the front desk and maintenance helped clear the air so we didn't go to our daughter's cheer competition smelling like a bad weed bag, lol

The general manager, Sara Conley, went above and beyond to help me with a situation that arose during our stay. Please recognize her for her efforts. You don’t find this everywhere. The breakfast buffet area was always clean and the food was always fresh. I cannot say enough about your friendly staff. We had a great stay. Keep up the good work!

Nice place and close enough to Nashville TN to enjoy it but not in the rat race of Nashville city.

Like to have fill out of tub because the towel rack was broken ( not attached good had wrong screws in it) really need a grab bar to get out of tub.