Sonesta Simply Suites Dallas Galleria

The room is quiet, spacious, has a kitchenette, long table area, plenty of storage areas, TV, reading chair etc. Such thoughtfulness was put into this hotel. Everything is provided that a person might need and if not, they probably have it at the front desk! Everything is indoors including the free laundry and gym. I occasionally run into other guests in the laundry or gym area and everyone has been respectable and friendly. The staff is friendly and hospitable.

Stay not long enough!

I liked the room suite style,comfort of the bed, availability of shower products nice large comfortable towels the rooms are very clean the ac/heat unit worked very well and quiet the clerk who checked me in was very polite and helpful

People taking the luggage carts and not returning the for others to use

The place was clean and the staff were wonderful. Had a small issue on arrival with the AC, but the young lady during the day shift fixed it without a hitch. Loved the set up. No issues with the facilities at all.

Not sure if it's location or just a happenstance. There was a very stressful couple who did some arguing and fighting during the stay It was pretty scary. Notified the staff and seemed like it was handled, given there was no further issues.

Staff (male) didn’t let me check in early and told me staying at the airport was better than being at the hotel. Called twice and begged for him to let me check in but kept turning me down.

I love the room and being able to cook in the room.

I think the hotel recently got new mattresses as several of the rooms have had very firm bedding. This particular room had a heater that turned on and off by itself and a toilet that runs for a few minutes after flushing. These were minor issues. I stayed in this room twice and really enjoyed my stay both times.

Clean and comfy and the staff was fabulous and understanding!! I believe her name was Monica ! She was professional, nice and understanding. I had a issue with booking and being charged twice however Monica handled it like a pro and was responsive and quick about it to get the situation handled and resolved !! Thank you Monica !!!

The lighting in the room was waaaaay to dim other that that great!

Great location. Like that the room is clean, comfortable bed, heater, inside laundry and workout room. Home away from home. It is a relief to me to checkin and I am well rested after staying here.

Lock to the door of the room constantly not working. No skillet or remote to this room. Loud front desk staff in the middle of the night and early morning.

The location of the property, and the kitchenette.

some of the furnishings were way past time to be replaced. The water saving showerhead shut the water down way too much. Not enough pressure to take a shower. The loveseat which is also a hide a bed was broken. The room is overpriced by about 25% for the quality of the room.

Front desk was friendly, shout out to Kimberly. She was trying to help the other customers as I arrived. She was pleasantly doing extra . I could tell this facility had a lot of customers that whole weekend. I love the location.It was close to the Galleria and I-635. Close to other nearby stores. In a quiet area. Everything was clean. Glad it had a kitchenette so I could bring in my own snacks and meals to prepare or microwave. Lol

There wasn’t anything I didn’t like. I suggest to keep a couple of the things you put your luggage on available on every floor. Might I suggest the shower curtain to have a plastic cover in front of the other one. I didn’t want to get the the shower curtain wet or the floor.?

The room was a good size and was well appointed. The furniture and fixtures appeared to be relatively new. The kitchenette was stocked with almost anything you could need. The onsite guest laundry was FREE. When was the last time you saw that. There was even a large clothes basket in the closet to make getting clothing to/from the guest laundry easier. There is also a small convenience store style commissary that stocked the essentials: soft drinks, bread, a limited range of frozen items, including dinners, snack items etc. Charges for the items was higher than a traditional grocery store, but you're paying for the convenience. My only complaint is that the inventory of items didn't seem to be well maintained. There were lots of blank/empty spaces and some common products were either not carried, or were out of stock. For example, while there were a number of different soft drinks available, there was no Cola (Coke, Pepsi etc) or Diet Cola (Diet Coke/Pepsi). A limited stock of personal hygiene items was also available.

Almost nothing. As mentioned above the haphazard way items were stocked (or not) in the commissary area would be my only complaint about the facilities and amenities. Otherwise the only complaint I might list would be the noise from a couple groups in the hall and common areas well after midnight. The chatter, doors closing, music etc didn't die down until after 3 a.m.