Valet parking was fast Cleaning staff was great, needed a few extra towels and things in suite and immediately handled Breakfast was good at the restaurant. Nice suite

No help offered on on bags, but person did hold door? Front desk had some issues on getting (6) rooms billed correctly. I had to call on following Friday to get a room credited back to card. Was overcharged. Bartenders "Miss V" has some attitude issues, Several guests were also complainin A couple in next door started having a knock down fight (screaming yelling, throwing stuff at walls) at 1:30 am, I ended up calling security before someone got hurt. Wild night.

Nice modern hotel, well decorated. Nice downtown views.

Congestion unloading at the valet stand. Too few car parking attendants and bell captains. In fact on Sat. upon my departure, there was only one bell captain for the entire hotel. I waited 40 mins. for assistance with my luggage. The front desk was on the 24th floor which was a bit odd. Especially having to haul your belongings onto the elevator (with so few bell captains), then ride up to check in.

Location, excellent staff, good room, nice breakfast.

Being told breakfast was not included when it was. Having to contact booking.com as hotel argued the point. Messaging hotel and not getting a response.

Breakfast was really good. Simple, perfectly prepared in all aspects, and served with excellent coffee. The staff was prompt, courteous and pleasant. Our server closed the blinds without prompting when she realized the sunlight was becoming glaring. The staff at the desk couldn't have be better. They were busy and a bit behind getting the rooms ready for check in. Despite being under considerable pressure, they maintained a Zen-like patience and courtesy that made the process of check in pleasant despite the wait. Special thanks goes to Bruce and his co-worker when we arrived. They were simply excellent and totally service-oriented.

The wait for the valet to get our car was a bit long, and the lobby was cold.

loved the old building. bed was super comfy. loved the refinery bar.

we are old and didn’t see the bar scan given to us with the key. we didn’t know how to get snacks or coffee the next morning until we called the desk. wasn’t really a fan of check in on the 24 floor either. elevators were kind of slow. maybe a small sign in room explaining how to get the coffee.

Morning coffee Hotel location Social event Live music Room Champagne toast Most of hotel staff were profesional and courteous. (Night management needs some coaching.)

Started out with missing 5 confirmed reservations, but David was finally able to find them in their system. Poor communication of bar and kitchen closing time. Definitely, hotel and bar on different page. Cocktails we're not consistent. 12:30 bar was closed and drinks picked up. A few minutes later, hotel guests were rudely told to leave the lobby because the lights were being turned off. So no place to meet/talk (not having alcohol) with friends before going back to room on New Years Eve?

Great location to downtown life, lots of style in the hotel with a great Lounge. super nice staff.

Only fault is there is no coffee in the hotel rooms Guests have to go downstairs through the busy valet lobby to get morning coffee. This very awkward if you are not dressed for the day, as this is the only coffee in the hotel.

the location and staff were amazing. It was super clean and had all you really needed for the perfect getaway! comfy beds, great valets, etc.

The rooms got hot at night with no way to make them cooler, the valet is steep pricing, the bar was really overpriced for what you get.

Friendly staff. Cool vibe to the hotel, reception area, restaurant and bar. Loved the artwork and skyline views throughout the hotel.

Very slow elevators and parking charge. Parking should be included with ones stay.

Incredibly expensive and service was extremely slow. Ordered eggs sunny side up and received scrambled.

There was no microwave or coffee maker in the room. We requested a coffee maker and received an espresso machine. When we were ready to check out, we had to have front desk deliver buggy instead of getting our own. There was no bathtub, only a shower.