Hotel

Would not take the booking.com confirmation number and pin. Ask me to cancel the reservation so she could stay there. Said I couldn't cancel the room without paying $400.00 plus a penalty. So I had to book the room the hotel and manager documented and hopefully, you did not charge me. If so please refund the fee, for failure to reserve the room. Can send you the receipt where I paid for the room.

Easy to find the shuttle at the airport and early availability to return the next morning. Nice and clean hotel, very polite staff, will definitely return soon. Thank you!

Service at the bar was unfortunately a very long wait which took more than 25 minutes before being able to talk with the waiter and took another 30 minutes to be able to order some food at the Whiskey Taco Bar. An unexpectedly complementary drink from the overloaded server reloaded my satisfaction for the best. Thank you!

Room was clean and quiet

Only 1 staff at desk with multiple delayed travelers coming in from the airport. She was friendly and helpful but overwhelmed. When I left on the 630 am shuttle, no one at the desk. She was on the phone in the back. Left a note with my room keys. There were too many people for the shuttle which I found interesting was serving the Sheraton (marriott chain) and the Double tree (Hilton chain)

I hadn't planned on staying in Dallas but my son's flight got cancelled and we wanted something close to airport. The hotel was amazing and the shuttle to airport in the morning was a bonus so I didn't have to fight traffic. All staff were SO friendly and helpful. I HIGHLY recommend this hotel!

I really can't think of anything. It was an enjoyable stay and I would definitely stay again!

Friendly and efficient staff makes a huge difference in any hotel stay. My wife and I thought Rialuca at the front desk and Izzy at the bar/restaurant were personable, knowledgeable, and service oriented! Thanks to you both!!

Complimentary breakfast was a nice touch. Shuttle to and from the airport was timely and efficient. All staff interactions (front desk, bartenders, breakfast and shuttle drivers) were outstanding. Extremely friendly, courteous, helpful and lots of smiles.

A late night kitchen option would have been great.

The front desk staff was exceptionally friendly and much needed after the DFW airport closing and we arrived so late to sleep just 4 hrs. She provided the amenities we needed etc. What a great employee

Staff was excellent extremely friendly and helpful. Also enjoyed the food at the restaurant. It was affordably priced which I appreciate it.

The fact that I got snow down in my flight got canceled which has nothing to do with you guys.

The desk clerk "Eugene" was superb. Even 3 days later he still waved and said Hi. Brought maintenance to my room to turn on Closed Captioning on the tv. Got me extra cream and sugar for my coffee. Eugene was the best thing that happened because I hate flying and was so tense when I got there. Breakfast was not so hot. Pre scrambled eggs for a plastic carton just don't do it for me.

Microwave and refrigerator would have been great. had to go to another floor to get ice and use microwave Even though there was one on my floor it didn't work.

This hotel was a lovely treat after I unexpectedly got stuck in Dallas due to poor weather. The hotel smelt beautiful when I walked in, the staff were exceptional, friendly yet professional. The room was nice and roomy and the breakfast was great. The shuttle to the airport was really helpful also.