The front desk staff of Anthony, Kaila and Caleb were outstanding customer service individuals. There were very friendly and very attentive to any requests my wife and I made. In my opinion that are truly valuable employees of the Holiday Inn Express in New Braunfels. Additionally, Erma, the breakfast buffet attendant, was also excellent .This was our second visit to this location and without a doubt we will definitely return.

I was somewhat disappointed that the swimming pool needed vacuumed and chlorinated. This is understandable in as much as there is a tremendous amount of construction in this area - no harm, no foul. If would also be helpful if trash receptacles were placed near the entrance to limit the litter in the parking area.

I enjoyed how clean the room was. The location was convenient for our planned activities. The quality of our shower, furniture and amenities was much needed and appreciated. We loved the free breakfast included!

We didn’t sleep comfortably on the mattress with the pillows. Thankfully we brought our own pillows. The elevator was often sluggish when going back and forth in and out of the room. The ice machine in the lobby was down at the time.

Cleanliness, showers were well stocked, pool had a couple extra towels, the business cards had the manager name on them.

Did not like writing down make and model of my vehicle. When inquired about the paper the attendant helping another family turned around and said it was standard practice at all hotels and she's worked in other hotels before. It was a little rude to the other attendant to blurt in. While I understand she was trying to put me at ease, I don't want someone to lie to me.

We always enjoy our stay at this facility. Traditionally it has been consistently clean, the staff very helpful and the breakfast plentiful and fresh with a variety for all tastes.

I believe the mattresses we had this trip were a bit old. They were fairly comfortable the first night, but the second night I did not feel as comfortable as the previous night. I do not believe I could have slept on it a third night. My husband, who slept in a separate bed, felt the same way. Perhaps it is time for a mattress update!

Front desk man, by the name of Kobie went over and above to make our stay comfortable! He displayed outstanding professionalism, service and was VERY friendly and personable! His attitude and customer service FAR exceeded any other employees! Kudos and thank you to Kobie!

I liked that the room did not have a musty smell neither did the rest of the building.Glass doors on the shower stall were also a nice surprise,and the nightlight in bathroom came in handy! Shades on the window did an excellent job at keeping out sunlight in the morning. USB ports and electrical outlets bedside were also a plus. Comfortable bed, pillows, and bed sheets kept us nice and cool in bed. This is hands down the best room we’ve stayed at in any holiday inn express!!!

The only thing we disliked was the green blinking lights coming from the smoke detector. They were really bright in a mostly dark room. They blink continuously about every 5 seconds.

Very good breakfast!

We arrived at 2:30 pm and check-in was stated at 3 pm. There were hardly any cars in the lot. The front desk told us that if we were Holiday inn rewards members we could check in early. I understand if the hotel was very busy we would have to wait. Front desk said they had to check with housekeeping to see if a room was available. They said they had a room ready on the 2nd floor but we had to wait. Is this a corporate policy?

Hotel was nice, centrally located for what we were doing in town, staff was friendly, breakfast was good and rooms were comfortable. Overall we had a great experience.

On our second night, my son was in the shower when a huge cockroach crawled in. It was a Texas size one and thank goodness we didn't see any of his creepy crawly friends but my child was paranoid about things crawling on him the rest of the night. The nightlight next to the door was too bright.

Comfortable, clean and modern hotel for a stay in New Braunfels, or a trip along I-35. Sort of near a Buc-ee's, a few strip malls, and a cool drive in theatre. Had a good nights sleep, and the breakfast was absolutely okay.

What's the deal with these odd pre-made, plasticky cheese-omelets that are served for breakfast in any Holiday Inn Express?

The decor was nice, beds were comfortable, employees very nice. The housekeeping staff even fashioned bath towels into animals for an extra nice touch.

Pillows were flat, AC made a lot of noise, light colored bathroom floor was gray in the middle from lack of thorough cleaning.