Tru By Hilton Ashburn One Loudoun, Va0

The information provided by staff about breakfast hours were vague and caused us to miss breakfast on Monday morning. However, the staff did make extra effort to provide food for us, after 9AM.

The pool was small and always full of rowdy loud teenagers. It was so bad, that even my young son decline to use the pool out of disgust and discomfort. We also asked twice for our room to be refreshed after a few days, but this was not done, until the following day, after I asked a third time. The cleaning staff turned on the room waking alarm for 6AM, without us asking for this. They did it again after refreshing the room. This caused us to be shocked awake after a long flight and jet lag. We were not business travelers, did not need an alarm, and were not asked whether we wanted it turned on. I took multiple attempts to finally get it turned off. Ruined sleep.

I liked the continental breakfast. the lobby area with the pool table and games. It was a great place to relax. The rooms were nicely decorated and comfortable. I loved the black out shades, added bonus for sure. The pool area was ok but felt dated, it would've been better if it was an outside pool or had direct access to outside so you could take a dip and layout in the sun. Pocket doors would be great 👍🏾.

I didn't like that the pool was cold. they should renovate the pool area, give it a total makeover. Add pocket doors that open up to the outside lounge area. Heat the pool for comfort. I think a bar should be added in the lobby area, jist a daily pop-up bar that offers wine and beer with snacks. It could be something that takes place daily btw 2pm to 4pm or 4pm to 6pm. This would engage the guest more and definitely evaluate the Tru Hilton experience.

clean, new, efficient facilities, great parking and super location in Ashburn area.

My air conditioner was set at 60 degrees, fan on and running but it was very hot and humid in the room. I attempted to adjust things on the wall thermometer and the unit itself but unsuccessful. then shut the whole thing off at the wall unit and once turned back on was able to set it up and it then cooled but it took 3 hours before it was cool in the room. And the side of the bed I usually sleep on sagged, so moved to the other side and it was firmer.

The breakfast was generous--oatmeal, eggs, pancakes and fresh. However, the juice machine said it had 100% orange juice and when they were refilling it I saw it was NOT 100% juice but a sweetened mix with orange juice. Facilities were very new and clean and beds were comfortable. Staff were helpful and friendly.

The wifi was pretty intermittent, at least in my room. Also the heater was really loud, like an airplane engine and woke me up every time it came on. Not the best soundproofing between floors either.

breakfast was average, but hotel was very clean, the room was clean and comfy, and the location was convenient for everything we wanted to do. coffee and tea available all day.

hmm, maybe pre-cut all the bagels, not just the blueberry ones. make sure the orange juice doesn't run out, would have loved water bottle filling stations on each floor, would have loved streaming movies/tv service access.

The breakfast was superior to most I've stayed in. The kids especially loved the pancake maker! We also chose this location for the indoor pool, which was pretty awesome. The kiddos really liked it, and would have stayed there rather than the room if we had let them!

Our room ran out of tp. That is the only negative I can come up with, and only a minor inconvenience. But, yeah, better stock up on tp and cups for guests staying more than 1 night with children.

very good location. extremely friendly and helpful staff. the property is quite new therefore it was kept very well. the best part is the room rate included breakfast which was ideal and very convenient. the room size was perfect for a US standard actually was bigger than I expected.

the price was very high for this night that we stayed which can be managed by the property.

good location and good price

noise very late at night/ early morning coming from floor above. happened every night

Excellent location and very clean and comfortable hotel

I was disappointed with no housekeeping. I left at noon and made to point to go by front desk and request my bed be made up. It was written down on her clipboard. When I got back to hotel about 7 hours later, room hadn't been made up and I was informed they didn't have housekeeping available

Breakfast was fine. Good food Great coffee . Our room was on first floor away from everything. Very convenient and quiet

With staying for 5 days, would have liked to have fresh towels more often When we asked, we did get more