Free breakfast, dinner, popcorn, AND drinks! And the beds were so comfortable. The staff was so incredibly friendly! We didn’t want to leave!

The noise coming from adjoining doors can be very loud with the right neighbors. Ours were hollering and we could hear every word as if they were in our room directly. But they gave us a new room without an adjoining room and it was much more quiet!

i liked the atmosphere ,”family , homey” All of the staff were up beat and happy to be there . I also very muck liked the complimentary breakfast and dinner and an option of the grill and bar . My room which the front desk upgraded from double queen to king suite on the 6th floor complimentary because it was my 1st stay . i expect to be making bi weekly trip to the area over the next year for work from Atlanta . Drury Plaza Hotel will be my home away from home

Very spacious , open with luxury finishes through out . i felt right at home hanging out in the lobby catching up on work. and relaxing

I loved that the manager was walking around the pool area checking on the safety of the guests! 2 years ago we had a very traumatic experience that I saved a toddler from drowning where the father was intoxicated and not watching his son. It was quickly addressed by the previous manager but left me rightfully nervous about this trip. I truly felt better when I saw that this manager was vigilant and friendly to everyone in the area! Also, Nate Jackson is a great bartender! He was fun and chatty, but made sure everyone was taken care of! The food was tasty, prompt and made correctly! The 2 rooms we had were great! It really made a great trip for my twin daughters birthday excursion!

The only issue is that I couldn't stay longer! Lol . Honestly this is the best hotel i have ever stayed in

Great location. It is nearby many outlets shops and stores. There was an issue with my room assignment, but the ladies at the front desk worked hard to get it fixed for me and even got the room ready for an early check in. Big thanks to the friendliness and efforts of Crystal & Brenda at Front desk and Tiesha with housekeeping. This is my 2nd time staying at this location and the breakfast was better this time around. The pancakes tasted better too. The rooms were comfortable and clean. Always a plus having the daily evening social with complimentary food and cocktails. Great spot to stay for Thanksgiving trip.

Only things I didn't like were that the hot tub near the pool wasn't working properly during the stay, and fitness center seemed to be out of commission first night. I recommend adding new free weights and cables machine for fly exercises and maybe even a pull up bar. I also wanted to point out that the hotel should add apple juice & or orange juice to the drink options for breakfast. Mainly would benefit the kids and those adults that would rather another option besides coffee, tea and soda. Other than those few things, this was a pleasant stay.

We loved the 3 free drinks on weekend eves and the free buffet for happy hour and breakfast. Food was delicious with great selection. Room was clean and comfortable. Staff was helpful and friendly. Price was good, checkout was easy.

Please get new hairdryiers in rooms. My daughter had her pre-wedding hair and make up trial on Sunday morning and while using the hotels hair dryer, it sucked a huge chunk of her hair into it. We had to have Mainenance come with a screwdriver to take the dryer apart, then had to spend time pulling hair out strand by strand. Then had to have scissors brought up to cut the rest out. Hairdresser said the fact that that happened meant the dryers were old. I do commend the maid working the 6th floor on Sunday morning (8th) - Sandra - for calling management about this incident and for checking on my daughter. Also to the maintenance man for his help! Other than that I have no complaints!

We loved the free amenities — free breakfast + free dinner AND 3 free drinks per adult, every single day. We also found the room to be super comfortable, and the hotel itself was super easy to navigate and find our way around. We also always had a very short wait time at the elevators. We would definitely return to the Drury Plaza Hotel in Richmond.

The only thing I did not like during my stay here was the hair I found in the shower and the front of our toilet had a dirty spot on the outside of it. Other than that, the room was exceptionally clean, especially in comparison to many other places we have stayed in recent years!

The popcorn immediately got my kids' attention from check-in that this place was cool! plus, breakfast, dinner, and free drinks!?! PLUS, pet friendly, spacious clean rooms, comfy beds, a pool with indoor/outdoor option and not too deep to make mom nervous, plenty of parking, fast wifi, and non-glitchy room keys. Kids (8 and 9)are already asking to go back!

Booked for 4 people and got three big towels. Not a huge deal and was able to catch the room service staff before the first shower. Toilet did not flush upon arrival but front desk was very quick to get maintenance to our room.

EVERYTHING! Beautiful hotel, spotlessly clean Staff is so welcoming & friendly Great decor, room and bedding is wonderful. Amenities above anything I’ve had any where else. Free breakfast buffet, and dinner buffet including a drink card for free cocktails. The food was delicious and large variety. There is also a little shop with food items for sale. There is also a Bar & Kitchen restaurant. Didn’t go to the pool or gym, but they looked wonderful and clean. I have been to a lot of hotels and traveled a lot, this hotel is really impressive, felt like I was on a cruise! In my future travels I will always seek out a Durary Plaza !

Nothing

Staff was absolutely incredible. We had a small issue that was immediately resolved, I was so impressed! Carly was so genuine and sweet, she really made us feel at home and went above and beyond. She was wonderful to us!! ❤️ Also the location is great - we felt safe and could easily get to tons of stuff. We had a great stay, it was such a relief to come rest in a nice clean comfy room after a long day on the lacrosse fields. The Drury stands out clearly amongst the other hotels in the best possible way.

Nothing, they were top notch all the way around.

All around the place is, I love the whole set up. The atmosphere has a really good. The staff is great. The pool is excellent at night..

The only thing I didn’t like about the stay is if you lock your keys in your room, a persom from the staff will escort you back to your room, but they need to learn to stay outside your room and not bust in your room like the police. It’s very uncomfortable. Make sure you tell them to mind their manners and stand at the door while you go to get your information to show them.