Really enjoyed the staffing, location, meeting with family and friends. Mr. Gabriel, an exceptional staff member as well as many of the others. Very good staff.

The omlette was oily. The rate is about $30 higher nightly than what is commensurate. Mounted wall ice and water heated fireplace for cool weather 🌡️ will be nice in the Lobby sitting areas. It's very cool down there. Even with C-19 please offer daily room housekeeping services (e.g. bed makeup, trash, towel refresh) especially for the quality and price.

The Location, the facilities, the customer service was great!

It’s not the facility I have an issue with, but more so booking.com’s virtual credit card processor. There has been an issue with processing payments at participating properties, which isn’t the property’s fault but more so booking’s. I hope they correct the error because I will start booking on property websites directly should this continue to be an issue. Hilton staff was very gracious and apologized for the inconvenience

This hotel is in a great location. It's near the mall, funny bone, movie theater, bowling alley, restaurants and stores. This hotel is very clean. Beds were very comfortable. They have Shulas steak house inside which serves breakfast, lunch and dinner. It also has a bar. In addition theres a pool and spa there. Its perfect one of the best I've been to.

Everything was perfect!

Comfortable bed! The room was nice and clean. Friendly staff. I had a really great massage by Parker Loesch!

There are no robes and no changing rooms with showers by the pool. This means that after you use the pool you have to get changed in the bathroom and then go up to your room and take a shower. For a spa hotel this was disappointing.

nice area with lots of options for eating and shopping. easy drive to the city.

my only issue with the stay was the bed. seemed worn out and was not the most comfy bed. Panera could have stayed open longer. Was disappointed I could not get a Panera coffee around noon or shortly after.

we loved everything about the property as far as location cleanliness staff

The pillows were the most horrific we have had lately. when you lay on them they flatten out. when you double them up they are flat and hard as a rock. fought with these both nights as we were told those were all they had. looked good but terrible to sleep on

Breakfast was good, both from the buffet and a la cart

I think this place is WAY over priced. It's a good hotel and it's in or adjacent to a very large suburban mall center which is convenient if you want to be there. But the room and amenities did not hit the level of luxury for $250 a night. It is a long drive from the city center and yet charges the same amount as those hotels.

Fantastic stay at the Hilton Short Pump. We loved the room for the size, cleanliness, and comfort. Our room was quiet. The staff were also outstanding, especially Ms. Asia! My daughter liked the pool and the keys on the app! Walking distance to restaurants and 20 min drive to downtown Richmond. Lots of shopping nearby!

Breakfast Buffett was only offered Saturday and Sunday, but nice breakfast menu was offered for Monday morning. We didn’t happen to catch the Starbucks open for the two days we were there.

The 2 ladies in the front desk the day I left help me book a taxi last minute, since I couldn’t find an uber, they were super kind. The price wasn’t bad considering the hotel was beautiful and breakfast was included.

I wish the spa was open

Meticulously clean with large rooms, comfortable beds, ample parking, and welcoming staff.

Be aware that this is an older hotel and starting to show its age. The shower made a loud noise of unclear origin and there are very few outlets. For us, the large room, comfortable beds, friendly staff, and meticulous cleaning made up for the facility being a little worn. But it wasn't what I expected for a "four star" hotel.