The view was excellent! The valet staff was TOP NOTCH and always fast and made us feel like they had known us FOREVER!

We could never reach anyone when we called down to the lobby especially when my fiance had a medical emergency! The shower leaked on the floor terribly, there were no directions on how to use the television, 2 lights did not work in our room. The bed was SO hard. Also, bring from out of town we had to Google everything. We did not have information about the amenities of your bar, pool and times they opened or closed or how to get the the pool. We had to ask other guests. I wondered if it was because we booked through Booking.com or if we were a biracial couple.

This was my first time coming to this hotel & I hear people on July 4th and July 5th that the elevator breaks down every year and that seriously need to be changed so that way everyone can enjoy their time in and out of the hotel and to let everyone know not to keep pressing the button inside that elevator repeatedly to think it will close the door and I highly recommend to teach everyone how to properly use an elevator because not everyone knows how to operate a simple elevator but the hotel was very luxury and amazing I loved it by far the best I seen and experienced

Everything was nice, clean an the staff was very nice.

No ice in the ice machine the hole time

loved our room and the view....we had a balcony with a side view of the ocean and it made my daughter's day. She sat there every night listening to the music and people watching.

The outdoor pool was disappointing...every time we tried to use it, there were folks up there drinking and getting rowdy. Made for an uncomfortable time. It was one of the key factors in picking this hotel...the outdoor pool. Now I know! The indoor pool was a hot mess ALWAYS. Twice there were folks napping on the indoor loungers, kids out of control without any supervision...we ended up never using either pool.

WOW...my wife and I were there for 5 days 4 of which were a washout due to terrible weather but because of the accommodations, exceptional service level and the Empyrean Room on the 20th floor as an extension of our room which we used to play monopoly and cards lol we still had a great time. The housing staff that worked on our room daily were amazing, the staff all in and around the hotel were awesome and very service oriented. WE could not have asked for a better stay even in the most extreme conditions so for that we are grateful to all who we came across during our visit.

Location in great

We specifically requested housekeeping during our stay and reminded the front desk on two occasions. Nonetheless it was not provided.

I loved the atmosphere, cleanliness, and location. Customer service was remarkable, and the check-in and out process was seamless. I wish parking was a little better as we only had 2 options, both of which required additional costs. Nonetheless, it did not detract from our experience. I would certainly stay here again, and I would recommend to others.

The shower faucets were worn and loose, and the sink made a gurgling sound each time we washed our hands. They need to be upgraded. I also wish the balconies had a little more privacy.

The hotel staff and accommodations were excellent. The check in and check out processes made it very easy getting in and out. Hilton has it down to a tee. Excellent stay and all bases were covered well including the weather! Parking was made easy in the deck across the street. We had a great time!

I have nothing to say that was negative about my stay. Housekeeping shouldn't be on request. But it was only a three day stay. So it wasn't really needed or requested. But I did think that was a bit funny to see.

The customer service of the staff, whether we were working directly with them or not were friendly and professional. The dining was superb. It was a great experience overall.

Not to complain, but more concerns…Cleanliness of the floors in the room. I understand there are only so much you can control and everyone is there to have a good time, but while trying to enjoy the balcony, there were patrons with loud music and smoking of multiple substance. With my mother being a cancer survivor, she could not enjoy the balcony ocean view.

room service

there was a dirty bath clothe left in our bed from previous stay